Experience

Nashua Mobile

• Telecommunications
• 300 - 400 Employee

• Partner Service Desk

  • Feb 2013 - Present

  Assist Franchises on all Nashua mobile Recent Marketing and Promotional CommunicationDeliver Customer Service Excellence•Assisting with handset functions•Assistance with Deals loaded /Termination of deals•Assistance with the Admin box to action all request send within the turn around Time•Accurate reporting on all Franchise Statistics and Escalations•Ensure Correct Paperwork are used and correctly Completed by Franchises•Network systems used daily to TCP , Icap ,Beam to check request done on the network. Show less

• Partner Service Desk Administrator

  • Feb 2013 - Present

  Assist all franchises on all recent Nashua Mobile recent marketing and PromotionalCommunicationDeliver customer service excellenceEducation and promoting new business to customersLogging queries on behalf of customersHandling escalated calls from irate customersManaging the team from time to time (Point of Control) P-O-CAssisting with handset functionsAssistance with Deals loaded /Termination of dealsAccurate reporting on all Franchise Statistics and EscalationsEnsure Correct Paperwork are used by Franchises Show less

• Corporate Support Consultant

  • Feb 2013 - Present

  Assist Customers on all Nashua mobile Recent Marketing and Promotional Communication•Deliver Customer Service Excellence•Assisting with handset functions•Loading requests accurately on appropriate systems•Determine all needs of the customers so as to make recommendation from the Nashua mobile product range using the tools /systems: Taffy, Cactus, Digiview and network systems clarify, Isis and Icap•Identify reoccurring request and match a solution that satisfies future needs•Follow up on queries when necessary•Assist client to check the status of their Handset that were booked in•Procedure when Terminating a contact•Migrations•Action all request send by fax•log all Actions and Queries on Cactus for each request Calls /Faxes Show less

• logistics administrator

  • Dec 2007 - Jan 2013

  Supervising Nashua’s out sourced courier companiesLiaising with the courier company and team making sure they follow correct routes with returnsCompiling consignmentsIn transit and rotation stock report daily and monthly on excelMissing and damaged goods managementCredit and invoice correct couriersForward and reverse logistics managementUpdates, maintain and control fleet management system on daily basisAuthorizing overnight deliveriesAssist procurement with ordering stock monthly, considering the need from feedback I get from internal and external clientsCheck and control the availability of funds required for office entertainment weeklyMinimizing fraud and risk within the companyCollections logging forward and reverse logistics authorization Show less