Vusumzi Gqalane
Graduation Positioning Support Success Coach ( INTERN ) CTL at University of the Free State- Claim this Profile
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Bio
Credentials
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Administrative Professional Foundations
LinkedInJan, 2023- Oct, 2024 -
Coaching Skills for Leaders and Managers
LinkedInJan, 2023- Oct, 2024 -
Developing Your Professional Image in a New Job
LinkedInJan, 2023- Oct, 2024
Experience
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University of the Free State
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South Africa
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Higher Education
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700 & Above Employee
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Graduation Positioning Support Success Coach ( INTERN ) CTL
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Jan 2023 - Present
As the GPS Coach my duties and responsibilities includes and are not limited to Answer and offer generic academic advising and tutorial queries (calls, emails, WhatsAppEdu Chatbot live chats) in a timely and professional manner. • Evaluate challenges experienced by students and provide effective referrals to the relevant departments (i.e. tutorial support). • Provide effective academic coaching to students struggling with module content. • Record details of comments, inquiries, complaints, and actions taken on a database. • Research required information using available resources. • Obtain and evaluate all relevant data to handle complaints and challenges. • Identify and escalate priority issues and report to GPS supervisors. • Comply with the POPI Act. • General office administration. Show less
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Unit For Institutional Change and Social Justice Senior Assistant Officer
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Mar 2022 - Dec 2022
As the Senior Assistant Officer 12hwp my role and responsibilities include and not limited to the assistance in the implementation of strategic institutional change projects encompassing the Unit's operational Plan 2021/22 which includes: • Engaging students and staff in dialogues around UFS Transformation. • Office Administration• Assisting in the design of strategic interventions and the implementation of day-to-day business • Management activities of projects. And Support Project Innovation and benchmarking through research support, Stakeholder Liaison, and Management•Promotion of Multilingualism within UFS Residences • Assisting in the Naming and Renaming of Bloemfontein Residences Project Show less
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Housing and Residence Affairs Student Office Assistant
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Jan 2022 - Mar 2022
As a Student Office Assistant at Housing and Residence Affairs during the registration period my responsibilities include office administrative work which is as follows: • Customer service, answering calls and emails, making copies, and doing record keeping• Using People soft for student placement in residences • Developed relationships with students, service providers, and guests to present the department professionally.• Responsible for students’ inquiries and provided assistance• Responsible for referring students to appropriate offices during registration Show less
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ISRC & SRC Policy and Transformation officer
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Mar 2021 - Dec 2021
Bloemfontein Campus CSRC Member for Policy and Transformation, Additional Member for ISRC.In this office I focused on reviews and implementation of institutional policies , procedure's, facultyrules , manuals and guidelines. The office strived towards a pro student policy environment thatpromotes student and staff experience that is welcoming to everyone without discrimination , prejudiceand exclusion. The core purpose of this portfolio is to provide institutional transformation with the focuson UFS integrated Transformation Plan in realization of a socially just institution that upholds on itsstrategic mission, vision and values.The portfolio fosters' institutional culture that promotes diversity and social inclusion for all. The goalwas to create a shaped environment that offers multilingualism, human dignity and experience that isbased on non-racialism, no sexism and redress.Part of the work done was to1. Coordinate all policy and transformation related matters in cooperation with different stakeholderssuch as Unit for Institutional Change and Social Justice office.2. Played as key role player in development , reviewing and monitoring all existing and new UFSpolicies to align with the University values and mission3. Served as Advocated for Public education in all policy related MattersAmongst many committee's i served they include.Naming Committee, Language Committee ,Registration Task Team, Teaching and LearningManagement Committee, Gender Inclusive Housing Committee and Health Science SelectionCommittee etc.The following are the policy reviews I formed part of :Review of UFSS Statute, The Certification Policy, Policy on Masters & PHD students, Plagiarism Policyand The HIV and Aids Policy etc.The office initiated the following reviews1. ISRC Constitutional Review2. Rag Farm Renaming ( Submitted and Approved). Show less
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University of the Free State
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Bloemfontein, Free State, South Africa
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Residence Committee Secretary & Colleges
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Aug 2019 - Aug 2020
As the Residence Committee Member , my duties and responsibilities was to provide House Administration, book keeping, write minutes and agendas for all residence committee meeting including the Residence "House" Meetings. Further, All the correspondences which includes sponsorship letters and statements were the responsibility of this office. As the RC Colleges I was responsible to foster a conducive environment to the 6 residences that are under South College and create programmes that are fun and promoting social cohesion within the college. Awards : RC of the Year Skills : Team leadership : Dialogues Facilitation : office Administration : Time Management Show less
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Education
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2023 - 2024
University of the Free State
Master’s Governance & Political Transformation, Political Science and Government -
2022 - 2022
University of the Free State
Postgraduate Degree, PGDip (Governance and Political Transformation) -
2019 - 2021
University of the Free State
Bachelor's degree, Governance and Political Transformation
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