Experience

OCTOPi Smart Solutions

• South Africa
• Business Supplies & Equipment
• 1 - 100 Employee

• Technician

  • Jul 2023 - Present



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Field Support Technician

  • Nov 2015 - Nov 2018

  • Close new calls within customers SLA’s (driving to clients.). • Complete all administration within specified time frames as per policy. • Book parts usage to the correct call and manage assigned calls. • Develop training materials and procedures, and train users in the proper use of hardware and software. • Install and perform minor repairs to hardware, software and peripherals equipment following design of installation specifications. • Provide installation, configuration and maintenance of particular equipment to ensure customer satisfaction. • Maintain office equipment such as printers, copy machines, duplicators. • Plan and manage daily activities and follow up calls. • Resolve network communications problems. • See that all calls are cleared within the agreed SLA. • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software Show less



Altron Document Solutions

• South Africa
• IT Services and IT Consulting
• 300 - 400 Employee

• Level one support Technician

  • Nov 2014 - Oct 2015

  Duties *Maintain office equipment such as printers , copy machines, duplicators. *provide installation, configuration and maintanance of particular equipment to ensure customers satisfaction. *Develop training materials and procedures, and train users in the proper use of hardware and software *Install and perfom minor repair to hardware, software and peripherals equipment following design of installation specification. Duties *Maintain office equipment such as printers , copy machines, duplicators. *provide installation, configuration and maintanance of particular equipment to ensure customers satisfaction. *Develop training materials and procedures, and train users in the proper use of hardware and software *Install and perfom minor repair to hardware, software and peripherals equipment following design of installation specification.