Experience

Planet42

• South Africa
• Financial Services
• 100 - 200 Employee

• Support Specialist

  • Feb 2022 - Present

  Financial administration • Client and partner liaison. • Relationship management i.e., terms of contracts, credit control, resolution of issues. • Interaction with business network partners as required as well as contribute to process improvement and business efficiency. • The role requires individuals with excellent interpersonal communications skills, ability to work well in a team, financial acumen, problem solving ability, efficiency with administration (data driven), advanced platform (web based) literacy and customer service orientation. • Ideal experience for the role is from the vehicle and asset financing industry (banking), finance and insurance (motor dealerships) as well as operational positions in the broader automotive industry. Show less



Avis Budget Group

• United States
• Travel Arrangements
• 700 & Above Employee

• Sales Analyst II (Retrenched)

  • Jan 2020 - Aug 2020

  • Run daily, weekly and monthly reports and send to relevant stakeholders as per scheduled time frames• Prioritise and action (create new or run existing) ad hoc sales report requests• Create and maintain (correct criteria etc.) scheduled reports in the system and ensure that they run on scheduled dates• Maintain good reporting hygiene to prevent audit findings• Set up and maintain Market Map for individual segments of the business• Participate in ad hoc identified customer (internal or external) focus projects• Develop and maintain effective relationships with external• customers where required• Resolving calls/emails relating to report requests/queries• Resolve Salesforce queries timeously (e.g. password reset, Salesforce for Outlook, Salesforce report queries)• Transfer Sales Territory Codes (STC) in Wizard and salesforce within SLA• Prepare AWD/IATA update document and run update via Avis salesforce Administration tool to ensure accuracy of Wizard versus salesforce• Applicable salesforce reports updated daily/weekly and CSI report run and sent to MRM support monthly• Log salesforce system and reporting tool errors with IT• Provide training as required for Back Office Wizard and reporting systems (Cognos/SQL) for Sales Managers, KAMs and Coordinators• Provide new user and refresher training on salesforce for Sales Managers, KAMs and Coordinators Show less

• Senior Recievables Administrator (Credit Controller)

  • Oct 2016 - Dec 2019

  • Credit control maintenance and monitoring, dealing with a large debtor's book.• Invoice and statement distribution• Capture and process accurate transactions• Maintain accurate records• Daily contact with customers in order to minimize outstanding debt• Handle irate customers effectively (Internal and external)• Reconciling of invoices and accounts back to statement• Asset protection and control• Having meetings with clients and giving excellent customer service. Show less



MBD Credit Solutions Pty Ltd.

• South Africa
• Financial Services
• 1 - 100 Employee

• Campaigns Specialist (Call Centre)

  • Nov 2014 - Sep 2016

  • Researching campaign implications, solutions and methodologies • Acquiring and maintaining an understanding of the campaign strategies, business rules and background processes • Understanding requirements and following campaign processes and standards accurately • Campaign, strategy and client/group profiling • Providing quality & accurate input to the Strategist/Analyst regarding strategy development requirements in terms of campaign processes, automations and rules • Analysing complex campaign rules, strategy, automations, systems, schedules and processes • Diagnosing problems and risks impacting these campaign rules, strategy automations and processes as a result of the intended implementation • Mitigating these risks/problems and providing recommendations • Identifying best practices in campaign execution • Checking system functionality of preferred methodologies • Monitoring the Execution of the Campaign Strategies • Tracking key performance measures daily through monitoring the targets and financial budgets of the book • Identifying areas of concern to the Branch • Manage any deviation on previous months campaign activity • Daily monitoring of the metal status movement and matters loaded and worked to ensure strategy is being followed • Monitoring the books in terms of campaign penetration vs, headcount and updating the Branch Manager effectively on the status thereof • Monitoring the volume and rejections of sms's, emails and e-letters and providing feedback to the Branch Manager • Monitoring New Book Take on in Relation to new Campaign strategies • Effectively monitor the campaigns of new books during the first two months after take on, to ensure effective campaign implementation • Identifying variances between old and new campaign strategies with the objective of highlighting any possible risks/implications to the Branch Manager • Providing daily feedback on the new campaign strategy to the Branch Manager • Quality Monitoring Show less



MBD Credit Solutions Pty Ltd.

• South Africa
• Financial Services
• 1 - 100 Employee

• Debt Collections Supervisor (Call Center)

  • Nov 2013 - Aug 2014

  • Supervising service delivery within the pre-defined call centre standards 'Creating a positive environment conducive to increased performance of Call Centre Agents and assisting them in achieving their daily, weekly and monthly input and output standards• Analysing Call Centre Agents performance to ascertain areas for improvements• Executing collections campaign strategy to achieve set standard Identifying gaps between the set input and output standards• Analysing the reasons for not meeting set input and output standards and provide solutions• Implementing corrective action to achieve required quality standards Administering quality employee files by preparing files for the Call Centre Agents who will be audited and coached Show less

• Debt Collector (Call Centre)

  • Nov 2012 - Oct 2013

  • Arranging for repayment or establishing repayment schedules based on debtors financial situation.• Understanding the department strategy to ensure effective application• Confirming right party contacts• Confirming and/or updating debtors details, including: Banking, setting up • Debit orders, employer’s information, contact information i.e. email address, repayment method and frequency.• Probing and determining reasons for non-payment and updating the system accordingly.• Negotiating payment arrangements with the debtor within set mandates.• Loading Promise to pay's on the systems regarding important information and arrangements made with debtor.• Capturing notes on the system regarding important information and arrangements made with debtor. Show less