Vuk Ercegovic

Contact Center Specialist at Lovćen banka AD Podgorica
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Contact Information
us****@****om
(386) 825-5501
Location
Podgorica, Montenegro, ME
Languages
  • English Full professional proficiency
  • Montenegrin Native or bilingual proficiency
  • French Limited working proficiency
  • Italian Elementary proficiency

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Credentials

  • Broker/Dealer
    Capital Market Authority of Montenegro
    Apr, 2022
    - Nov, 2024
  • Diplôme d'études en langue française, niveau Delf B1
    Institut français de Montenegro
    May, 2019
    - Nov, 2024
  • English as a foreign language, Upper-intermediate level
    Embassy Ces
    Jul, 2008
    - Nov, 2024
  • Google Analytics for Beginners
    Google Analytics for Business
    Jun, 2020
    - Nov, 2024

Experience

  • Lovćen banka AD Podgorica
    • Montenegro
    • Banking
    • 1 - 100 Employee
    • Contact Center Specialist
      • Nov 2022 - Present

      •Ensuring that honest, correct and trustful answers are provided to consumers’ inquiries, suggestions, and complaints, all in line with banks’ internal policies •Keeping first contact resolution over 70% for all requests regarding domestic and international payments, credit/debit cards, E-banking services and credit inquiries •Recommending and cross-selling products and services through various communication channels (phone calls, emails, web chat, Facebook Business Suite etc.) •Ensuring that honest, correct and trustful answers are provided to consumers’ inquiries, suggestions, and complaints, all in line with banks’ internal policies •Keeping first contact resolution over 70% for all requests regarding domestic and international payments, credit/debit cards, E-banking services and credit inquiries •Recommending and cross-selling products and services through various communication channels (phone calls, emails, web chat, Facebook Business Suite etc.)

  • Limit Prime Securities
    • Montenegro
    • Financial Services
    • 1 - 100 Employee
    • Risk Management Specialist
      • Jul 2020 - Nov 2022

      • Administering Forex (and its complementary programs), doing system data imports, configuration changes and resolving user issues • Performing risk assessments, studying market trends, and daily controlling of LP statements - swaps, interest rates and dividends • Executing a diverse variety of treasury tasks such as performing transactions for C-Book orders, performing hedge transactions, monitoring, managing and transferring accounts • Administering Forex (and its complementary programs), doing system data imports, configuration changes and resolving user issues • Performing risk assessments, studying market trends, and daily controlling of LP statements - swaps, interest rates and dividends • Executing a diverse variety of treasury tasks such as performing transactions for C-Book orders, performing hedge transactions, monitoring, managing and transferring accounts

  • Optika Jovović
    • Podgorica, Montenegro
    • Assistant Manager
      • Aug 2019 - Dec 2019

      • Entering daily data in computer systems and documenting office activities • Scheduling and confirming appointments and meetings with clients • Analyzing and monitoring financial data trends • Entering daily data in computer systems and documenting office activities • Scheduling and confirming appointments and meetings with clients • Analyzing and monitoring financial data trends

  • CKB bank
    • Montenegro
    • Banking
    • 100 - 200 Employee
    • Student Volunteer
      • Nov 2018 - May 2019

      • Recommending and selling bank products to customers, thoroughly introducing them with details • Responding to customer requests for products, services and bank information • Improving sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas • Recommending and selling bank products to customers, thoroughly introducing them with details • Responding to customer requests for products, services and bank information • Improving sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas

Education

  • University of Montenegro, Faculty of Economics
    Bachelor of Business Administration - BBA

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