International Payment Department Specialist

• Aug 2023 - Present

Contact Center Specialist

• Nov 2022 - Aug 2023

•Ensuring that honest, correct and trustful answers are provided to consumers’ inquiries, suggestions, and complaints, all in line with banks’ internal policies•Keeping first contact resolution over 70% for all requests regarding domestic and international payments, credit/debit cards, E-banking services and credit inquiries•Recommending and cross-selling products and services through various communication channels (phone calls, emails, web chat, Facebook Business Suite etc.)

Risk Management Specialist

• Jul 2020 - Nov 2022

• Administering Forex (and its complementary programs), doing system data imports, configuration changes and resolving user issues • Performing risk assessments, studying market trends, and daily controlling of LP statements - swaps, interest rates and dividends • Executing a diverse variety of treasury tasks such as performing transactions for C-Book orders, performing hedge transactions, monitoring, managing and transferring accounts • Administering Forex (and its complementary programs), doing system data imports, configuration changes and resolving user issues • Performing risk assessments, studying market trends, and daily controlling of LP statements - swaps, interest rates and dividends • Executing a diverse variety of treasury tasks such as performing transactions for C-Book orders, performing hedge transactions, monitoring, managing and transferring accounts

Assistant Manager

• Aug 2019 - Dec 2019

• Entering daily data in computer systems and documenting office activities • Scheduling and confirming appointments and meetings with clients • Analyzing and monitoring financial data trends • Entering daily data in computer systems and documenting office activities • Scheduling and confirming appointments and meetings with clients • Analyzing and monitoring financial data trends

Student Volunteer

• Nov 2018 - May 2019

• Recommending and selling bank products to customers, thoroughly introducing them with details • Responding to customer requests for products, services and bank information • Improving sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas • Recommending and selling bank products to customers, thoroughly introducing them with details • Responding to customer requests for products, services and bank information • Improving sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas