Experience

Hamline University

• United States
• Higher Education
• 500 - 600 Employee

• Tier II Technician

  • Apr 2006 - Present

  - G Suite support since 2014 - Chromebook support since 2015 - Schedule TechSelect consultation with customers - Receive and inventory computer systems from vendors - Image computer, if it's not already imaged - Schedule computer & mac install with customers - schedule mobile device install with customers and train customers on device - Support Windows & Mac platforms - Troubleshoot incoming OTRS calls with customers (over the phone, remote manangement, office visit) - Level 2 blackboard support - Inventory of old equipment for sell offs - Other duties as assigned Show less



USDA

• United States
• Government Administration
• 700 & Above Employee

• Computer Technician-Intern

  • Apr 2003 - Aug 2004

  - XP rollout; traveled to various UDSA offices around the Minneapolis/St. Paul metro area to install/setup laptops, workstations, and hardware/software upgrades - Setup email in MS Outlook or Exchange and make certain user's computer have communication with printers and other workstations - Support end users' desktop, laptop, email, printer, network connectivity, hardware, and software problems - Add/delete, change user and computer names from active directory when needed - Work on AS/400 as a backup whenever the Computer Assistant is on leave, sick or is away from the state office Show less