Hoangvu Vy

Technical Support Analyst at AppsAnywhere
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Contact Information
us****@****om
(386) 825-5501
Location
Charlotte, North Carolina, United States, US
Languages
  • English -
  • Vietnamese -

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Credentials

  • ITIL® 4 Foundation Certificate in IT Service Management
    Cloud Academy
    Jun, 2023
    - Nov, 2024
  • ITIL® 4 Foundation Certificate in IT Service Management
    PeopleCert
    Aug, 2023
    - Nov, 2024

Experience

  • AppsAnywhere | Software Delivery at Scale
    • United States
    • Software Development
    • 1 - 100 Employee
    • Technical Support Analyst
      • Feb 2022 - Present

      AppsAnywhere is the world's only software delivery and application virtualization solution dedicated to higher education. Used and loved by more than 2 million students in universities and colleges across North America and Europe. Today, 15 apps are launched by students and staff through AppsAnywhere every second, worldwide! • Installed and upgraded company solutions on customers’ Windows Server (2016, 2019, 2022) and Linux (CentOS) environment using RDP and WinSCP, while performing routine maintenance in accordance with client expectations and internal procedures. Company solutions pertained to Windows and Linux installation software • Developed a VM testing environment using VMWare Workstation and imported a Windows 10 VM, Windows Server (2019) VM, and Linux (CentOS) appliance and connected all machines to one domain. Set up domain controller and the testing environment was used to replicate customer incidents and perform quality assurance testing on new software versions before official releases • Created multiple users and groups using Active Directory and assigned the appropriate permissions and security settings based on the customer policies • Maintained an overall customer satisfaction rating of 98% during the year 2022 which led to an increase in company growth and retention from contract extensions Show less

  • University of South Carolina
    • United States
    • Higher Education
    • 700 & Above Employee
    • IT Technician
      • May 2021 - Jan 2022

      The Division of Information Technology (DoIT) provides strategic leadership for information technology, instructional services, e-learning, and research computing at the University of South Carolina. The Infrastructure Services area is responsible for the wired and wireless networks, cloud storage, the university data center, VPN, and other university resources. • Assisted in the basic configuration of Cisco and Juniper switches using PuTTY and SSH assigning the necessary IPs, subnet mask, and gateway to be installed in switch closets around campus • Installed 150+ Windows computers and desktops on campus following networking procedure including all configuring and monitoring to ensure the machines were ready for faculty and students • Provisioned new students in Active Directory assigning them to the necessary group and permissions according to their academic major and college. Maintained user system accounts and passwords in Active Directory and deleting expired faculty and students • Maintained 250+ Windows computers and peripherals around campus labs and worked with vendors to cut equipment costs by 20% Show less

  • Tsunami Restaurant and Sushi Bar
    • United States
    • Food & Beverages
    • 1 - 100 Employee
    • Server
      • Aug 2019 - May 2021

      • Delivered friendly and efficient service to ensure a pleasant dining experience for all guests • Assisted guests with making menu choices in an informative and helpful fashion • Assisted fellow colleagues during rush periods to promote teamwork and a friendly environment • Delivered friendly and efficient service to ensure a pleasant dining experience for all guests • Assisted guests with making menu choices in an informative and helpful fashion • Assisted fellow colleagues during rush periods to promote teamwork and a friendly environment

  • Pho Viet Restaurant
    • Columbia, South Carolina, United States
    • Server
      • May 2018 - Jul 2019

      • Developed exceptional multitasking skills by taking orders and helping colleagues run food during rush hours • Work collaboratively with the team to ensure all customer needs are met and restaurant standards are maintained • Developed exceptional multitasking skills by taking orders and helping colleagues run food during rush hours • Work collaboratively with the team to ensure all customer needs are met and restaurant standards are maintained

Education

  • University of South Carolina
    Bachelor of Science - BS • 4.0, Information Technology
    2017 - 2021

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