Planeamento e Apoio ao Cliente

• Nov 2022 - Present

- Planeamento de Produção, Retificação e outros- Lançamento de encomendas de clientes- Apoio ao cliente- Antecipação de problemas no decorrer do funcionamento normal da fábrica - Análise, verificação e resolução de situações relativas a atrasos de matéria-prima, subcontratos e ferramenta

Customer Service

• Feb 2022 - Oct 2022

- Production planning- Customer service- Requisition and verification of quality material certificates- Accounting entry of purchasing- Arquive

Accounting Assistant

• Jul 2021 - Nov 2021

Collector and Customer Support in AR

• Oct 2020 - Jun 2021

- Communication with customers about invoices, payments, and other related issues- Assure the on-time payment- Verification and submission of all self-billed invoices, normal invoices, and manual invoices- Fast problem solving when there might be issues on she shipments and invoices- Cooperation with treasury team on invoice payments- Issue of intercompany and customer manual invoices- Verification of all prices and quantities deviations and communication with the corresponding department.- Full analysis/investigation on past dues

Invoicing Specialist

• Jan 2020 - Aug 2020

- Daily communication to service partners about their reimbursement plan.- Invoice payment issues and process related queries- Verifying the received invoices and updating the Invoice database- Submitting invoices for payments via internal payment system- Cooperation with Treasury team on invoice payments- Supporting EMEA Services team on billing data consolidations and billing validation- Finance data maintenance & Exceptions processing - Billing data consistency between Operational and Financial databases- Correct and on time payments to EMEA Service providers- Claims support

Seller

• Sep 2017 - Jan 2020

- Costumer service- Store, storage and staff room cleaning- Product availability- Bakery service - Costumer service- Store, storage and staff room cleaning- Product availability- Bakery service

Seller

• Jul 2015 - Sep 2017

- Customer service- Product availability- Bakery service- Para-pharmacy service- Staff support- Accountability of the safe deposit and working capital - Customer service- Product availability- Bakery service- Para-pharmacy service- Staff support- Accountability of the safe deposit and working capital

Account Assistant

• Apr 2014 - Jun 2014

- Organization of invoices, receipts and credit notes- Data input in the accounting software and in the finance portal of Portugal - Organization of invoices, receipts and credit notes- Data input in the accounting software and in the finance portal of Portugal