Solutions Director

• Jun 2023 - Present

Head Of Operations

• Nov 2021 - Jun 2023

Responsible for the operation of retail customers, ensuring customer satisfaction through onboarding, operate and adoption processes. Responsible to lead the retail's tech team (around 40 people). Responsible for the operation of retail customers, ensuring customer satisfaction through onboarding, operate and adoption processes. Responsible to lead the retail's tech team (around 40 people).

Senior Engagement Manager

• Sep 2016 - Nov 2021

Primarily responsible for managing several successful deployments of ServiceNow solutions (ITSM, ITBM, CSM, Custom Apps); Planning and deliver project kick-off meetings; Facilitating requirement analysis workshops to translate business requirements to tangible configuration in ServiceNow; Scrum Master for Sprint cycle during deployment; Identifying up sell opportunities and engage Sales & Pre-Sales teams; Responsible for customer satisfaction throughout the engagement cycle; Primarily responsible for managing several successful deployments of ServiceNow solutions (ITSM, ITBM, CSM, Custom Apps); Planning and deliver project kick-off meetings; Facilitating requirement analysis workshops to translate business requirements to tangible configuration in ServiceNow; Scrum Master for Sprint cycle during deployment; Identifying up sell opportunities and engage Sales & Pre-Sales teams; Responsible for customer satisfaction throughout the engagement cycle;

Delivery Manager

• Nov 2012 - Apr 2015

Managing several IT projects based on PMBOK and Scrum best practices; Managing IT services based on ITIL model (Support, Sustain, Maintain, Enhancements and new projects); Designing technical proposals for IT Outsourcing based on ITIL, PMBOK and Scrum best practices; Managing P&L from customers under my responsability; People Management (performance, improvements, recruiting and layoffs); Managing several IT projects based on PMBOK and Scrum best practices; Managing IT services based on ITIL model (Support, Sustain, Maintain, Enhancements and new projects); Designing technical proposals for IT Outsourcing based on ITIL, PMBOK and Scrum best practices; Managing P&L from customers under my responsability; People Management (performance, improvements, recruiting and layoffs);

IT Project Coordinator

• Jun 2012 - Nov 2012

Managing IT internal projects related to ECM and external trade; Supplier Management; Managing IT internal projects related to ECM and external trade; Supplier Management;

IT Project Manager

• Oct 2011 - Mar 2012

Managing several IT projects;

PMO Manager

• Apr 2011 - Nov 2011

Responsible to implant and managing the PMO (Project Management Office) from ECM-SP area;Managing Portfolio and Programs;Managing almost 10 Project Managers;Optimization, Standardization and Propagation the best practices for Project Management.Supplier Management;Defining and Monitoring KPIs.

Project Manager

• Oct 2008 - Oct 2010

Managing several projects for GIS systems development, using the best practicies from PMBOK; Scope Management, Time Management, Cost Management, Quality Management, Risk Management; Supplier Management; Making complex negotiations with several customers. Managing several projects for GIS systems development, using the best practicies from PMBOK; Scope Management, Time Management, Cost Management, Quality Management, Risk Management; Supplier Management; Making complex negotiations with several customers.

Team Leader / System Engineer

• Sep 2004 - Oct 2008

Leading system development teams; Leading embedded systems teams; Leading test systems teams; Negotiation of scope and time with the customer; Monitoring of Scope, Time, Quality and Risk; Planning and monitoring activities, reporting the status for the Manager and for the customer. Developing (hands-on) of embedded applications using JavaME; Developing (hands-on) of desktop applications using Java. Leading system development teams; Leading embedded systems teams; Leading test systems teams; Negotiation of scope and time with the customer; Monitoring of Scope, Time, Quality and Risk; Planning and monitoring activities, reporting the status for the Manager and for the customer. Developing (hands-on) of embedded applications using JavaME; Developing (hands-on) of desktop applications using Java.

Web Instructor

• Aug 2002 - Oct 2004

Adobe/Macromedia Official Instructor on: - Dreamweaver; - Cold Fusion; - Flash; - Action Script; - Fireworks. Adobe/Macromedia Official Instructor on: - Dreamweaver; - Cold Fusion; - Flash; - Action Script; - Fireworks.

Web Developer

• Jun 2000 - Jul 2002

Development of the company website using ASP, Flash and Database MySQL (BD); Development of the company intranet and extranet using the same technologies. Development of the company website using ASP, Flash and Database MySQL (BD); Development of the company intranet and extranet using the same technologies.