Experience

RODEWAY INN

• United States
• Hospitality
• 1 - 100 Employee

• Receptionist

  • Jan 2017 - Present

  Checks guests into and out of the hotel in an accurate, speedy, and courteous manner. Responsible for handling all payments received whether they are cash, credit card, checks, or traveler’s checks. Balances/verifies all monetary transactions in the appropriate accounts. Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained. Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues. Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues. Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations. Responsible for positively representing and promoting the property Ensures systems and procedures are in place and followed for guest safety and security. Show less