Experience

WPSL Security Solutions

• Canada
• Security and Investigations
• 1 - 100 Employee

• Front Desk Representative

  • Jan 2022 - Present

  ● Monitored and authorized entrance and departure of employees, visitors, and contractors ● Conducted security patrols of premises to prevent and detect signs of intrusion and ensure the safety of occupants. ● Operated security equipment including CCTV, fire alarms, and access control systems. ● Responded to emergency situations and provided first aid if necessary. ● Maintained accurate records of all incidents and activities. ● Monitored and authorized entrance and departure of employees, visitors, and contractors ● Conducted security patrols of premises to prevent and detect signs of intrusion and ensure the safety of occupants. ● Operated security equipment including CCTV, fire alarms, and access control systems. ● Responded to emergency situations and provided first aid if necessary. ● Maintained accurate records of all incidents and activities.



EVM IT Solution

• IT Support Technician

  • May 2020 - Mar 2021

  ●Install, maintain, and troubleshoot hardware devices and desktop computers. ● Monitor and respond to help desk tickets in ServiceNow, and troubleshoot and resolve hardware, software, and network connectivity issue. ● Communicate clearly and professionally with clients regarding their tickets or Calls. ● Manage different types of devices, such as laptops, desktops, and mobile phones by Azure Intune ● Configure switches, routers, and firewalls, as well as learn the principles of… Show more ●Install, maintain, and troubleshoot hardware devices and desktop computers. ● Monitor and respond to help desk tickets in ServiceNow, and troubleshoot and resolve hardware, software, and network connectivity issue. ● Communicate clearly and professionally with clients regarding their tickets or Calls. ● Manage different types of devices, such as laptops, desktops, and mobile phones by Azure Intune ● Configure switches, routers, and firewalls, as well as learn the principles of TCP/IP and DNS. ● Create Azure Group Policy to establish company standards. ● Maintain an inventory of hardware and software supplies. ● Document support processes and procedures. Show less ●Install, maintain, and troubleshoot hardware devices and desktop computers. ● Monitor and respond to help desk tickets in ServiceNow, and troubleshoot and resolve hardware, software, and network connectivity issue. ● Communicate clearly and professionally with clients regarding their tickets or Calls. ● Manage different types of devices, such as laptops, desktops, and mobile phones by Azure Intune ● Configure switches, routers, and firewalls, as well as learn the principles of… Show more ●Install, maintain, and troubleshoot hardware devices and desktop computers. ● Monitor and respond to help desk tickets in ServiceNow, and troubleshoot and resolve hardware, software, and network connectivity issue. ● Communicate clearly and professionally with clients regarding their tickets or Calls. ● Manage different types of devices, such as laptops, desktops, and mobile phones by Azure Intune ● Configure switches, routers, and firewalls, as well as learn the principles of TCP/IP and DNS. ● Create Azure Group Policy to establish company standards. ● Maintain an inventory of hardware and software supplies. ● Document support processes and procedures. Show less