Experience

Lotte Hotel Moscow

• Russian Federation
• Hospitality
• 100 - 200 Employee

• Income Auditor

  • Feb 2017 - Present

• Accounts Receivable Specialist

  • May 2016 - Feb 2017

• Receptionist

  • Jan 2016 - Apr 2016



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Accounting Clerk

  • Oct 2014 - Nov 2014

  In charge of day-to-day check operations, preparing invoices and waybills for wholesalers and corporate agreements, making necessary comments and routings in the Opera system.

• Reservations Agent

  • Jul 2014 - Sep 2014

  In charge of answering phone call and emails, making reservations and changes, engaging guests to the loyalty program.



Banyan Tree Hotels & Resorts

• Front Desk Clerk

  • Jul 2013 - Jan 2014

  Personal and group check-in (welcoming guests, introducing hotel facilities), responsible for complaint handling (authority for decision-making), call center support, guests services (making reservations for restaurant, taxi, golf, car/bike rental, buggy services), administrative work (preparing and printing welcome letters, daily newspapers, departure letters, invoices, emails). Personal and group check-in (welcoming guests, introducing hotel facilities), responsible for complaint handling (authority for decision-making), call center support, guests services (making reservations for restaurant, taxi, golf, car/bike rental, buggy services), administrative work (preparing and printing welcome letters, daily newspapers, departure letters, invoices, emails).