Von Hofstetter
Account Manager at World's Finest® Chocolate- Claim this Profile
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English -
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Bio
Credentials
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Creating a Connection Culture
LinkedInJan, 2021- Oct, 2024 -
B2B Foundations: Social Media Marketing
LinkedInApr, 2020- Oct, 2024 -
Building Customer Loyalty
LinkedInApr, 2020- Oct, 2024 -
Business Etiquette: Phone, Email, and Text
LinkedInApr, 2020- Oct, 2024 -
Customer Service: Creating Customer Value
LinkedInApr, 2020- Oct, 2024 -
Developing a Service Mindset
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Employee Engagement
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Finance for Non-Financial Managers
LinkedInApr, 2020- Oct, 2024 -
Learning Excel 2019
LinkedInApr, 2020- Oct, 2024 -
Serving Customers Using Social Media (2016)
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Take a More Creative Approach to Problem-Solving
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Balancing Work and Life
LinkedInMar, 2020- Oct, 2024 -
Being an Effective Team Member
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Communicating with Confidence
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Critical Thinking
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Holding Yourself Accountable
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Leading at a Distance
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Learning with Your Mobile Device
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Managing Stress for Positive Change
LinkedInMar, 2020- Oct, 2024 -
Managing Team Conflict
LinkedInMar, 2020- Oct, 2024 -
Productivity Tips: Finding Your Productive Mindset
LinkedInMar, 2020- Oct, 2024 -
The Culture Code (Blinkist Summary)
LinkedInMar, 2020- Oct, 2024 -
Thriving @ Work: Leveraging the Connection between Well-Being and Productivity
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Time Management: Working from Home
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Working Remotely
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First Responder
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Experience
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World's Finest® Chocolate
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United States
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Food and Beverage Manufacturing
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200 - 300 Employee
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Account Manager
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Jan 2019 - Present
Utilized extensive experience and expertise in achieving and exceeding predefined performance targets; Help clients organize and execute fundraising initiatives. Invoice, schedule, and collect payment on all sales by utilizing Salesforce and KPI’s. Prepare and submit all sales contracts in a timely fashion. Enhance customer satisfaction by providing high-level customer service through answering client questions about credit terms, products, prices, and availability. Utilized extensive experience and expertise in achieving and exceeding predefined performance targets; Help clients organize and execute fundraising initiatives. Invoice, schedule, and collect payment on all sales by utilizing Salesforce and KPI’s. Prepare and submit all sales contracts in a timely fashion. Enhance customer satisfaction by providing high-level customer service through answering client questions about credit terms, products, prices, and availability.
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Lakeshore Beverage
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United States
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Food & Beverages
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100 - 200 Employee
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Sales Representative
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Jan 2012 - Dec 2018
Amplified territory growth rate by 15% through meeting and exceeding company sales goals and objectives on yearly basis. Ensured the accurate and smooth execution of sales operations by leading accounts and maintaining inventory through ordering and receiving supplies in a timely manner. Provided on-time service delivery to customers according to client needs and insights by ordering products for next schedule of supply while focusing on both quality and quantity. Enhanced customer satisfaction and loyalty by maintaining strong and profitable relationships with clients and communicating new prospects for sales and product displays. Handled all administrative aspects of sales, such as completing customer contracts and warranties, maintaining store inventory, and accepting and processing customer payments.
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Markpol Distributors Inc
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Food and Beverage Services
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1 - 100 Employee
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Sales Representative
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Jan 2010 - Jan 2012
Secured new business by each quarter through analyzing opportunities, identifying prospective customers, and strategic planning and implementation. Maintained healthy and long-lasting relationship with store managers during the discussion of orders. Resolved customer complaints by investigating problems, developing solution, preparing reports, and making recommendations to management. Supported senior managers in decision-making process by preparing and submitting weekly and monthly reports on company sales performance. Key Contribution: Maximized sales of company's products by identifying leads, educating prospects on products through calls, training, and presentations, and providing existing customers with exceptional support.
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Binny's Beverage Depot
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United States
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Beverage Manufacturing
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400 - 500 Employee
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Internet Sales Associate
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Jan 2009 - Jan 2010
Reduced company operational cost by managing entire warehouse in an organized manner. Managed and maintained the layout of warehouse by organizing inventory, receiving goods resourcefully, and installing warehouse racks and shelves. Provided on-time delivery to customer by tracking and scheduling inbound and outbound shipments while measuring productivity. Delivered hands-on support to the sales team personnel in organizing all the sales activities of the internet sales department. Coordinated and implemented the best practices to ensure effective sales approach and supported the sales team in closing sales when required. Key Contribution: Generated company sales by strategically using the internet to generate inquiries from customers and following up with product information.
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International Wine Center (IWC)
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United States
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Education
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1 - 100 Employee
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Account Manager
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Jan 2005 - Jan 2009
Consulted wine connoisseurs for the sale of boutique wines. - Discussed wine preferences and determined the most appropriate wine selection. -Handle customer service issues in timely and professional fashion Consulted wine connoisseurs for the sale of boutique wines. - Discussed wine preferences and determined the most appropriate wine selection. -Handle customer service issues in timely and professional fashion
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Technology and Security Intern
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Jan 2002 - Jan 2005
Improved network security analysis and reporting for global deployments. - Participated in brainstorming with management to creatively resolve issues. - Ensured Performers needs were satisfied. Improved network security analysis and reporting for global deployments. - Participated in brainstorming with management to creatively resolve issues. - Ensured Performers needs were satisfied.
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Education
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2000 - 2004
Indiana University Bloomington
Bachelor Degree, Environmental Management -
2000 - 2004
Indiana University Bloomington
Bachelor of SPEA, Environmental Management
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