Product Manager @ iTrustInc

• Feb 2022 - Present

Product Manager @ NAKIVO, B2B

• Jun 2021 - Feb 2022

Perform investigations/customer interviews to define product requirements Decomposes functionality ideas in form of product requirements into a set of technical specifications Develop GUI mockups/wireframes Accepts the implemented features and demonstrate it to requestors Perform investigations/customer interviews to define product requirements Decomposes functionality ideas in form of product requirements into a set of technical specifications Develop GUI mockups/wireframes Accepts the implemented features and demonstrate it to requestors

Product Development Unit Manager

• Mar 2019 - Aug 2021

Lead product strategy and executionManage pipeline of 7-10 B2B products simultaneously: WhatsApp BM, Push, MNP Lookup, LN&SC etc.Commercial project/product planning from the PoC till the market launchCoordinate and manage the holistic product and software development lifecycles (PDLC, SDLC)Budget and conduct product P&LManage, monitor, and motivate the team (3-5 team members)

Project & Product Manager B2B

• Aug 2017 - Mar 2019

Create and approve documentation: Business case, Product/Technical requirementsProduct ownership after launchTrack and measure product KPIs and main indicatorsEstimates costs, timescales and resource requirements for the successful completion of each projectMarket analysis, identification and assessment of major trends and opportunitiesCommunicate and negotiate with key global partners: Viber, LINE, BIP Turkcell, Orange, Oracle, AWS

IT Project Manager B2B, B2C

• Jan 2017 - Jul 2017

Plan and meet delivery goals Coordinate and facilitate teams to meet project goals and objectives Manage customer expectations Develop constructive and transparent relationships with project stakeholders, including customer representatives Plan and meet delivery goals Coordinate and facilitate teams to meet project goals and objectives Manage customer expectations Develop constructive and transparent relationships with project stakeholders, including customer representatives

Team\Shift Leader at the Customer Support Department, B2C

• Dec 2014 - Dec 2016

Supervise and coordinate the team (6-8 team members), monitor its KPI’s Work with customers’ disputes and complains Coach, train and develop new team members Prepare product or service reports by collecting and analyzing the customers’ feedback Achievements: Best Team Lead of the year, December 2016 Supervise and coordinate the team (6-8 team members), monitor its KPI’s Work with customers’ disputes and complains Coach, train and develop new team members Prepare product or service reports by collecting and analyzing the customers’ feedback Achievements: Best Team Lead of the year, December 2016

Front Office Supervisor

• Jul 2009 - Aug 2014

Coordinate and supervise the team (3-4 team members) Solve guests’ complaints and conflicts Administrative work, reporting, accounting Coordinate and supervise the team (3-4 team members) Solve guests’ complaints and conflicts Administrative work, reporting, accounting