Experience

SMART business

• Ukraine
• IT Services and IT Consulting
• 200 - 300 Employee

• Quality Assurance Engineer (Microsoft Dynamics NAV ERP)

  • Sep 2019 - Present

  - Process Flow Diagrams creation;- Manual testing. Preparation of test cases for automated testing;- creation of test case documentation;

• LS Retail Consultant (Microsoft Dynamics Nav)

  • Apr 2018 - Aug 2019

  - requirements collection and analysis, negotiations with a customer; - Technical Design Document creation; - support and testing of customer solutions;



National University of Kyiv-Mohyla Academy

• Ukraine
• Higher Education
• 100 - 200 Employee

• Project Manager at Center of Psychological Health and Social support

  • Mar 2017 - Mar 2018

  - Optimization of business processes within organization; - business requirements matching with Google Suite of applications; - solution design, testing, alignment with customer, functional testing; - Onboarding of project management tool ASANA (asana.com) in organization; - Training users with new process flow; - Development of reports and dashboards in ASANA; - defining set of KPIs to track users' performance; - design of bonus program based on user performance; - Optimization of business processes within organization; - business requirements matching with Google Suite of applications; - solution design, testing, alignment with customer, functional testing; - Onboarding of project management tool ASANA (asana.com) in organization; - Training users with new process flow; - Development of reports and dashboards in ASANA; - defining set of KPIs to track users' performance; - design of bonus program based on user performance;



Kuehne + Nagel

• France
• Freight and Package Transportation

• Helpdesk Team Lead

  • Mar 2015 - Feb 2017

  - Support process design and alignment with all involved parties;- Documentation Management- Testing (Acceptance/Regression) management- Release management- Process Catalog Management- Incident/Problem/Service/Change Management- Pre-tender consultancy- Project management- Managing team of 8 employees- Helpdesk KPI tracking;- Root cause analysis;- Personnel recruitment and training;

• Warehouse Management Systems Analyst

  • Oct 2010 - Feb 2015

  Currently work as WMS analyst in Corporate support chain at 2nd level support. The whole structure consists of 4 levels:- 1st level - supporting business locally on site; - 2nd level - corporate support related to business processes and related WMS setup;- 3rd level - IT support - technically oriented WMS support with regard to business needs;- 4th level - IT support - development team; Support is provided globally to over 65 countries providing warehousing services to Kuehne Nagel clients worldwide.The supported services include:- Ciel FW/FD (running on IBM AS/400 system) - Kuehne Nagel proprietary WMS and load-planning system- Billing module of Ciel application;- KNLogin - web tracking tool providing visibility for inventory and shipments (Kuehne Nagel proprietary application); - EDI interfaces implementation and support, close cooperation with internal Kuehne Nagel EDI broker team;- PCIP (Parcel Carrier Integration Platform by XLogics.eu);Main responsibilities include:- assistance with project implementation and troubleshooting (mainly new client setup in WMS system, KNLogin, setup of EDI intefaces)- communication with all support levels- business process analysis and client support (analysis of data objects and data-sets within IBM DB2 database, following the business process according to FW, FD and EDI data models); - business processes documentation update;Tools: SQL (IBM DB2), IBM AS/400, RT (http://www.bestpractical.com/rt/), ITIL modelProfessional trainings: - Ciel FW Configuration 1;- Ciel FW Configuration 2;- Ciel FD Configuration and troubleshooting;- Ciel Billing module- EDI infrastructure in Kuehne Nagel, EDI data mapping- IBM AS/400 functionality with regard to Ciel application, IBM DB2 fundamentals with regard to Ciel (FW, FD, Billing, EDI) data models- KNLogin setup and troubleshooting (Inventory Visibility and Shipment Visibility modules)- PCIP setup and troubleshooting- SAP Business Objects and Reporting Show less



Metro Cash and Carry

• France
• Retail
• 1 - 100 Employee

• Business Applications Analyst

  • Jan 2010 - Sep 2010

  Support of corporate business application solutions. Providing phone, email and remote assistance support to head office and store users. Tracing application problems and registering incidents to second level support and third level support teams. Communicating with developers and business process writers regarding application functionality. Data recovery and consistency checks. Responsible for setup and support of warehouse logistics projects. Implementation of new system setups (BBXD: DFNF, Chilled, FAV; CS: import DFNF, alcohol, import FAV projects). BBXD project: participated in new logistics platform setup, testing, configuration and further support.• System setup in testing environment• Testing data transmission with logistics provider (EDI transmission)• Implementing business test cases together with Supply Chain Department• Production system support• Reports development according to the business needs (SQL)Was involved in rollout of MDLS (Metro Distribution Logistics System) which is planned to replace logistics part of the current MCC systemElectronic OPL project: investigated electronic OPL possibilities in new application release, tested functionality, performed production system setup and supportTools: PL/SQL Developer, HPSC(incidents) and HPQC(defects), MS Visio Show less

• Supply Chain Controller

  • Jun 2009 - Dec 2009

  Development, maintenance and optimization of logistics and supply chain reports: Excessive stock, import stock, old stock, xdc report. Automatic sending emails to suppliers.Programming: SQL(Oracle), VBA

• Supply Chain Management Specialist

  • Mar 2007 - May 2009

  Warehouse to stores operational logistics in Import department:- Controlling warehouse deliveries to stores.- Inventory system preparation- Performing operational test cases during setup of new interfaces between WMS (LSP Schenker, Raben) and MCC merchandising system (GMS/SCS). - Correction of stores and warehouse stock. - Investigation of system workflow and system errors. Close cooperation with IM department.



DESY - Deutsches Elektronen-Synchrotron

• Work studies student

  • Aug 2005 - Sep 2005

  Working in “Information Storage Department” as a work-studies student. Examining and preparing newly released data storage redirector software (XRootd) for installation within virtual network. Deploying XRootd among several hosts. Testing features and capabilities of XRootd. Comparing XRootd (Stanford University) against own DESY development dCache. Working in “Information Storage Department” as a work-studies student. Examining and preparing newly released data storage redirector software (XRootd) for installation within virtual network. Deploying XRootd among several hosts. Testing features and capabilities of XRootd. Comparing XRootd (Stanford University) against own DESY development dCache.