Experience

State Agency on Energy Efficiency and Energy Saving of Ukraine

• Ukraine
• Executive Offices
• 1 - 100 Employee

• Chief Digital Transformation Officer

  • Sep 2023 - Present



Financial company "Tien Oi"

• Вьетнам

• COO/Project owner/Java developer

  • Jul 2020 - Jun 2023

  Starting a fintech project from "scratch" with 100,000 active customers per month in 2-3 years. Created and supported all business processes in the company since its creation: - including the technical component: -- defined the infrastructure of all systems and software necessary for work; -- acted as a business analyst for two contractors to build two different software requirements and a client portal; -- created the necessary work sites/groups based on Sharepoint (in Power Apps and Power Automate) for the necessary document flow; -- accompanied the further refinement of the project with new functions as BA; -- administered the IP-telephony system; -- created and maintained a separate web application for part of the required functionality using Java, Spring 5, Hibernate, JSP, PostgreSql; -- for six months, I also completed the functionality in the main lending platform under the control of the leading developer from the contractor's side; - including credit risk analytics: --created and calibrated the project's credit policy, including credit application scoring; - including business processes for departments: -- collection; -- contact center; -- underwriting; -- marketing; Show less



Group of financial companies

• Украина

• Head of Contact Center

  • Nov 2018 - Jul 2020

  Creation of a Contact Center from the ground up for 100 operators to work 24/7: search for contractors (IT), creation and development of the necessary omnichannel software (several channels of communication with customers such as chat, chatbot, calls). Organization and support of the necessary business processes, both centralized in the company between divisions, and for work with clients. Creation of a Contact Center from the ground up for 100 operators to work 24/7: search for contractors (IT), creation and development of the necessary omnichannel software (several channels of communication with customers such as chat, chatbot, calls). Organization and support of the necessary business processes, both centralized in the company between divisions, and for work with clients.



OTP Bank

• Banking
• 700 & Above Employee

• Leading Specialist of CC

  • Feb 2014 - Nov 2018

  Coordinated and organized the work of a team of contact center operators, ensuring the fulfillment of planned goals. Provided training to new team members and provided necessary support in the process of their adaptation. Conducted performance monitoring and evaluation. Prepared analytics and required reporting. Creating and supporting business processes to solve the necessary problems. Coordinated and organized the work of a team of contact center operators, ensuring the fulfillment of planned goals. Provided training to new team members and provided necessary support in the process of their adaptation. Conducted performance monitoring and evaluation. Prepared analytics and required reporting. Creating and supporting business processes to solve the necessary problems.