Experience

ASSOS DIAMOND

• Türkiye
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Area Manager

  • May 2022 - Present

  İstanbul, Türkiye



Philip Morris International

• Switzerland
• Tobacco Manufacturing
• 700 & Above Employee

• Area Manager

  • Sep 2018 - Dec 2021

  Kıbrıs Area Manager – North Cyprus · Create awareness campaigns of Iqos brand and every model they have · Decide store openings according to regions · Create teams for these stores and sustain team spirit while giving compelling targets · Lead field sales teams; plan, develop and organize places to go open booths · Organize product trainings for all teams · Lead and direct 5 stores · Join the decision… Show more Area Manager – North Cyprus · Create awareness campaigns of Iqos brand and every model they have · Decide store openings according to regions · Create teams for these stores and sustain team spirit while giving compelling targets · Lead field sales teams; plan, develop and organize places to go open booths · Organize product trainings for all teams · Lead and direct 5 stores · Join the decision processes on management level · Lead the stores to catch challenging targets · Produce KPI's and follow them on a daily, weekly, monthly and quarterly basis with every store manager · Work closely with marketing team in Turkey to create events and/or have a part inside events / organisations Show less



Inditex

• Spain
• Retail
• 700 & Above Employee

• Store Manager

  • Feb 2017 - Sep 2018

  İstanbul ·Responsible for the entire operations of store · Lead a highly motivated team · Recruit new members according to needs · Reach sales targets (giro, quantity, work hour, profitability) · Define my product range together with regional director to be available in my store · Store security, clearness and layout



Decathlon Türkiye

• Türkiye
• Retail
• 700 & Above Employee

• Müşteri Hizmetleri Müdürü

  • Apr 2014 - Jan 2017

  Team Sports Category Manager & Customer Relations Manager / Offline · Lead 2 teams simultaneously; one is category team (about 15 members) one is tills team (about 30 members) · Have tough targets on category sales · Missions: Duty manager, Store trainings · Ensure the security of store, sales, goods and money · Improve customer happiness and track purchases, return and change processes

• Operasyon Müdürü

  • Apr 2013 - Dec 2014

  İstanbul, Türkiye Operation & Customer Relations Manager / Online · Be a part of a new business channel from scratch · Have an important role in a newly gathered team · Later, have the responsibility of the whole country's customer relations (both online and offline) · Recruit and create Operation Team for online sales and Customer Relationship Team for Decathlon Turkey (first online then for all country) · Manage a team of 25… Show more Operation & Customer Relations Manager / Online · Be a part of a new business channel from scratch · Have an important role in a newly gathered team · Later, have the responsibility of the whole country's customer relations (both online and offline) · Recruit and create Operation Team for online sales and Customer Relationship Team for Decathlon Turkey (first online then for all country) · Manage a team of 25 members · Functionally manage whole stores’ Customer Relations Departments in the country · Follow e-learning progress of the stores · Maintain a good communication with warehouse to ensure good stock for com.tr · Set up the Decathlon Turkey call center · Define targets : %100 Customer Happiness, shipment within 24 hours, · Manage work hours of the team (in total; 25 people, both part time and full time)



Altınbaş Mücevherat

• Türkiye
• Luxury Goods & Jewelry
• 200 - 300 Employee

• Territory Sales Manager

  • May 2010 - Apr 2013

  · Visit the stores in my sales area to ensure the standards of the brand · Adjust the product ranges according to areas’ potential · Determine and adapt the pricing on every single store · Make sure that decision of the Holding applied by every store · Create activities for new product models · Bring together all the stores annualy to keep them highly loyal to brand



Turk Telekom

• Türkiye
• Telecommunications
• 700 & Above Employee

• Corporate Sales

  • May 2008 - Apr 2009

  İstanbul, Türkiye Corporate Sales Consultant · Catch different targets : new customer, customer life, new campaign deals · Find new companies and convince them to be Avea users · Conduct field researches · Visit regularly my portfolio / customers to ensure their happinesss & loyalty