Experience

Partners Banka, a.s.

• Czechia
• Financial Services
• 1 - 100 Employee

• Consultant

  • Aug 2021 - Present



ING Česká republika

• Czechia
• Financial Services
• 1 - 100 Employee

• Customer journey expert - Mortgages

  • Apr 2019 - May 2021

  Responsible for delivering mortgage product on the marketDefine customer oriented processesWorking in Agile structure

• Product specialist - Consumer lending

  • Oct 2017 - Mar 2019

  Responsible for delivering consumer lending product on the marketProduct development on a common platform for Italy, France and SpainDefining credit application and customer centric processes



mBank CZ

• Czechia
• Banking
• 100 - 200 Employee

• Business Lines & Segment Management - Credits specialist

  • Nov 2015 - Sep 2017

  Entrusted area: non-mortgage products on Czech and Slovakia market (cash loan, consolidation, credit card, overdraft) Responsible for process improvements when client applying for credit Designing of new processes Redesigned existing processes Negotiations with other Commerzbank groupe members Negotiations with external partners of the bank Entrusted area: non-mortgage products on Czech and Slovakia market (cash loan, consolidation, credit card, overdraft) Responsible for process improvements when client applying for credit Designing of new processes Redesigned existing processes Negotiations with other Commerzbank groupe members Negotiations with external partners of the bank



Air Bank a.s.

• Czechia
• Banking
• 700 & Above Employee

• Product and process manager - unsecured loan

  • Mar 2012 - Sep 2015

  Entrusted area: unsecured loanDesign new products and processes on a greenfieldRedesign existing products and processesTesting new productsPreparation of training materials and training of key personsFormation methodology of products and processes forbranchParticipation in CRM campaigns

• Senior retail banker

  • Jul 2011 - Mar 2012

  One of the first employees of the branch network before thelaunch of bank on Czech marketResponsible for training other employees and businesstesting of internet bankingAfter the launch of bank on Czech market - Branch member:Customer careProcessing of back office ordersDeputy branch manager



Diners Club CS (Czech Republic and Slovakia)

• Slovakia
• Financial Services
• 1 - 100 Employee

• Sales representative

  • Jul 2010 - Jun 2011

  Acquisitions Customer care Acquisitions Customer care