Vojtěch Hanzal

Service Manager at European Code Factory s.r.o.
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Contact Information
us****@****om
(386) 825-5501
Location
Prague, Czechia, CZ
Languages
  • Angličtina Limited working proficiency
  • Čeština Native or bilingual proficiency
  • Slovenština Professional working proficiency

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Dana Štěpánková

Vojta byl vždy velmi spolehlivý a schopný v řešení potíží od zákazníků. Jednal klidně, efektivně a výkonně. Jako testerka, která se setkávala s řešením jím nareportovaných bugů od zákazníků mohu říci, že jeho popisy problémů byly srozumitelné, obsahovaly všechny detaily a byly dobrým základem pro zorientování se v daném tasku a posunutím jej na další úroveň.

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Credentials

  • Jira Fundamentals Badge
    Atlassian
    Jul, 2022
    - Oct, 2024
  • Jira Service Management Fundamentals Badge
    Atlassian
    Jul, 2022
    - Oct, 2024
  • Trello Fundamentals Badge
    Atlassian
    Jul, 2022
    - Oct, 2024
  • Windows Server 2003 - administrace
    ClarioNet s.r.o.
    May, 2007
    - Oct, 2024
  • Microsoft Active Directory
    ClarioNet s.r.o.
  • Testování aplikací (manual testing)
    LBMS

Experience

  • European Code Factory s.r.o.
    • Czechia
    • Information Technology & Services
    • 1 - 100 Employee
    • Service Manager
      • May 2020 - Present

  • Perstav s.r.o.
    • Prague
    • IT Consultant
      • 2008 - Present

      · Management of corporate computer networks (administration, installation, configuration, etc.). · Mail accounts management consulting · Hardware consultant · Software consultant · Network Management consulting, installation, helpdesk software · User Support (Hotline Service, Helpdesk) · Management of corporate computer networks (administration, installation, configuration, etc.). · Mail accounts management consulting · Hardware consultant · Software consultant · Network Management consulting, installation, helpdesk software · User Support (Hotline Service, Helpdesk)

  • MagicWare
    • Czechia
    • Software Development
    • 1 - 100 Employee
    • IT Service Desk Manager Senior
      • Jan 2012 - Mar 2020

      • L1-L2 Service Desk Support - support of existing customers approx. 70CK (CZ, SK, HU, PL) - incident handling, requests for changes, reservation system modifications, B2B section, B2C web pages• synchronization control with third-party software by API, XML (Invia, EFA - Travel Service, Smartwings, Saber, MerlinX, ..)• website modifications, cooperation with B2B partners - SEO agencies, Google Analytics, GT Manager• Support of VIP customers - monitoring of meeting reaction times (SLA), regular reports• deputy head of the helpdesk, training of the helpdesk support staff• realization of small-scale software solutions (from understanding the customer's needs, through analysis, price offer, implementation to the final customer satisfaction)http://www.istour.cz Show less

    • IT Service Desk Manager Junior
      • Aug 2010 - Dec 2011

      · Communication with clients· Managing change requests· Helpdesk support and customer service· Consulting and defining clients requirements· System testing, identifying problems and communication with programmer

    • IT Manager, System Administrator
      • Jan 2006 - Jul 2010

      · management of corporate computer networks (administration, installation, configuration, etc.). · management domain servers · management of production servers (MS Windows Server 2000/2003 R2) · administration of web servers (MS Windows Server 2000 / IIS 6.0) · mail server management ( Linux, setting up user accounts, mail forwarding, DHCP, etc.) · communication with customers, suppliers http://www.magicware.cz

    • IT Technik
      • Jun 2004 - Dec 2005

      · Provision of Internet services · computer network administration · Administration of servers MS Windows Server 2000 · user support within the company CSQ (Czech Society for Quality) http://www.csj.cz · installation and service of computers http://www.magicware.cz

  • Auto Styl a.s. , Jeremiášova, Praha 5
    • Prague, The Capital, Czech Republic
    • Automechanik
      • Sep 2004 - Jun 2005

      · Service inspections · Tire service · Repair of manual gearboxes · Engine repairs · Warranty repairs (call action) · Service inspections · Tire service · Repair of manual gearboxes · Engine repairs · Warranty repairs (call action)

  • Mironet.cz a.s.
    • Czechia
    • Retail
    • 1 - 100 Employee
    • IT Service technik
      • 1999 - 2002

      · Outbound service technician · Installation and service of computers · Delivery the computers to customers · Installation PC at customer · Outbound service technician · Installation and service of computers · Delivery the computers to customers · Installation PC at customer

Education

  • SPŠ Dopravní a.s., Plzeňská 298/217a, Praha 5 - Motol
    Traffic
    2009 - 2011
  • STS - Ječná, Secondary technical school
    Automation and Robotics
    1998 - 2002

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