Mark Voermans

Operationeel WFM specialist at Spril
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Contact Information
us****@****om
(386) 825-5501
Location
NL
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Experience

  • Spril
    • Netherlands
    • Business Consulting and Services
    • 1 - 100 Employee
    • Operationeel WFM specialist
      • Mar 2022 - Present
  • ABN AMRO Bank N.V.
    • Netherlands
    • Banking
    • 700 & Above Employee
    • Planner
      • Jan 2019 - Jan 2022
  • Eneco Groep
    • Workforce Management Specialist
      • May 2018 - Nov 2018
  • E.ON Benelux
    • Netherlands
    • WFM specialist
      • Jan 2015 - May 2018
  • Eon
    • United States
    • Technology, Information and Internet
    • klantenservice medewerker
      • Oct 2013 - Jan 2015
    • Traffic Manager
      • Jul 2012 - Oct 2013

      Sturing op performance van werkstromen en occupancy.Voorzitter dagelijks overleg tussen WFM en Operationeel management.Monitoren van ACD gebruik en roosteropvolgingAdvisering Teammanagement.Reporting

    • account manager
      • Feb 2008 - Jul 2012

      Afhandelen regulier klantcontactHet opzetten van een Specialtydesk binnen het contactcenterProjectmatige werkzaamheden SAPAanspreekpunt voor medewerkers

  • KeurKozijn BV
    • Netherlands
    • Wholesale Building Materials
    • 1 - 100 Employee
    • Adviseur verkoop buitendienst
      • Nov 2006 - Nov 2007
  • Hostellerie La Ville Blanche
    • Hoofd Bediening
      • Sep 2004 - Oct 2006
  • Personeelsvoorziening Koninklijke Marine
    • Armed Forces
    • 1 - 100 Employee
    • Marinier in opleiding
      • Oct 1998 - Jan 1999

Education

  • Omscholingstraject Make IT Work (HvA)
    HBO, Agile test manager
    2019 - 2019
  • MHS
    Niveau 2, Gastheer
    2001 - 2002
  • NIOW Training
    Schriftelijke correspondentie
    2009 - 2009
  • Kenneth Smith Training
    Commerciële vaardigheden, No
    2007 - 2007
  • MAVO
    C/D, Yes
    1994 - 1998

Community

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