Experience

The Odys Boutique Hotel

• Vietnam
• Hospitality
• 1 - 100 Employee

• General Manager

  • Feb 2020 - Present



The Grand Ho Tram Strip

• Vietnam
• Hospitality
• 100 - 200 Employee

• Director of Sales

  • Dec 2017 - Present

• Assistant Director Of Sales

  • 2016 - Nov 2017

  Responsibilities - Manage a sales team of 8 members which are under Room Sales and Events Sales division- Do rate grid structure- Do Bussiness plan & strategy campaign- Do Individual target for each sales member- Do package promotion FIT & GIT- Look after all market segments to maximize hotel revenue all sales opportunities by selling accommodation and F&B services- Monitor sales call quotas for all team members responsible for direct sales solicitation. - Create and supervise all sales promotions- Develop business leads, solicit potential clients, service existing accounts, meet and exceed quarterly and yearly sales goals- Work with DOSM to establish annual revenue and sales & marketing budget- Set annual revenue targets in line with the hotel budget, for all direct sales people, ensuring that they are clear on their revenue target and have a planned strategy to achieve their goals and team’s target- Maintain knowledge of market, competition and customers - Discover and target new business and revenue streams which are not currently being explored- Develop rates, group sales and catering deployment strategies through review of competitive data, demand analysis- Take responsibility for the execution of quarterly sales action plans for the hotel sales team. Ensure that all members of the sales and events teams maintain standards and that systems are utilized to full capacity.- Plan and attend any trade fairs as a representative of the hotel, ensuring that the quality and opportunity are taken to promote the hotel- Conduct six monthly performance appraisals for all direct reports, ensuring that pre - agreed objectives are achieved. Where required, identify appropriate development and career opportunities for each team members to ensure high levels of motivation.- Build and develop S&M department’s teamwork through annual team building activities



InterContinental Danang Sun Peninsula Resort

• Vietnam
• Hospitality
• 100 - 200 Employee

• Bussiness Development Manager

  • 2015 - 2016

  - Accountable for booking individual and/or group business on an established base of the top producing key accounts and for managing / converting high potential key prospects.- Proactively manage a portfolio of accounts in the assigned geographic/business market with the objective of exceeding the budgeted room revenue.- Conducting a minimum of 18 physical sales calls per week plus 4 storied introductions/ entertainment appointments.- Conduct telesales activity as directed- Service existing accounts and maximize business for other services of the hotel- Research and Identify major prospects and formulate sales action plan to convert them into clients. Including annual RFP process preparation and actioning.- Keep our marketing database up-to-date with detailed profiles of leisure accounts, pattern of usage, historical growth, key contact persons/telephone numbers/addresses, competitive hotels used/sales/volume/etc.- Meet with & entertain supportive and potential clients in order to maintain or develop a mutually beneficial business relationship.- Constantly monitor and report on competitor activities including promotions, special rates and events.- Maintain regular contact with all clients and report any adverse comments to management for rectification.- Achieving the individual targets set and complete assignment on schedule.- Be able to conduct an intensive Hotel storied introductions and join any hosted functions and networking events (inside and outside hotel) - Handle issues related to accounts- To ensure all complaints received are reviewed and investigated with DOS then discussed with DOS/(DOSM if required) and review follow-up action by sales persons.- Meet the client to gain feedback and ensure that he/she had a good experience- Take any client complaints/concerns into consideration and find compensation.- Inform guest of any special future promotions and further promote Intercontinental Resort and Other properties belong to IHG.



MGallery Hotel Collection

• France
• Hospitality
• 200 - 300 Employee

• Senior Sales Manager

  • 2015 - Jun 2015



Renaissance Hotels

• United States
• Hospitality
• 700 & Above Employee

• Corporate Sales Manager

  • 2014 - 2015

  Handle accounts within portfolio assigned by DOS & DOSM and gain new accounts from market- Respond in a timely manner to incoming group inquiries, giving advise and educating customer- Effectively managed business opportunities to maximize revenue- Maximize revenue by up selling and to achieve target- Find information on market trends and other competitors- Handle issues related to my own accounts or handle any other matters as directed by DOSM & DOS- Submit Sales report to DOSM in a timely manner and attend Revenue meeting weekly and monthly.- Achieve the monthly and annual personal target and also team target​

• Sales Manager- M.I.C.E , Event

  • 2013 - 2014

  Handle all MICE groups from both overseas & local companies- Sell and promote rooms and function space at every opportunity- Research and report upon corporate market trends for MICE & Catering market intelligence- Create Wedding and meeting package promotion- Build Catering Strategy- Achieve monthly and annual personal targets and banquet sales revenue- Be able to conduct an intensive hotel inspection and join any hosted function as directed by the Management- Plan and do 04 sales calls per day- Target to acquire new accounts and identify prospect accountsLiaise and work closely with the related operation departments ensuring guests requests and expectations are being met- Handle issues related to my own accounts or handle any other matters as directed by DOSM & DOS- Submit Sales report to DOSM in a timely manner and attend Revenue meeting weekly and monthly.



Caravelle Saigon

• Vietnam
• Hospitality
• 100 - 200 Employee

• Assistant Banquet Sales Manager-M.I.C.E

  • Jan 2012 - Dec 2013

  - Handle all MICE groups from oversea company both banquet and accommodation- Sell and promote rooms and function space at every opportunity- Research and report upon corporate market trends as MICE market intelligence- Create Mice package promotion and meeting package promotion- Achieve budget and projected room night production of targeted sector

• Banquet Sales Executive

  • Jan 2011 - 2012

  Duties and responsibilities:- Sell and promote Banquet events & meetings function for all meeting and event.- Visit account daily (minimum 3 account per day)- Entertain potential accounts where necessary.- Prepare proposals and contract to customers in a efficient and timely manner.- Make the proposal and agreement- Put the inquiries on the Opera system- Research and report upon Market trends as well as market intelligence.- Establish beneficial relationships with our clients, especially in the Food and Beverage commercial sector to sell Banquet space.- Interact with potential clients and industry trade representatives of competitive hotels.- Prepare daily and monthly Banquet Sales Report (business negotiating, business confirmed and business lost; always aware of the reason of losing business in order to improve for further business opportunities).- Make the monthly report as the given template (lost, bidding, confirm)- Prepare daily and monthly Banquet Sales Report (business negotiating, business confirmed and business lost; always aware of the reason of losing business in order to improve for further business opportunities).- Make the monthly report as the given template (lost, bidding, confirm)- Help in achievement of budget and projection for Banquet sector.



Caravelle Saigon

• Vietnam
• Hospitality
• 100 - 200 Employee

• Marcom Executive

  • Feb 2008 - 2010

  Duties and responsibilities:• Produce all sales and marketing collateralso Media / Press Kito Brochures and fact sheetso Flyers and insertso Newsletterso Exhibit materialso Direct mail materials• Uphold brand integrity through careful adherence with the approved brand manual• Be in charge of all photography requirements• Sponsorship / Special events / Charity projects• Manage and maintain strong business relations with media representativeso Creates and update media contact databaseo Prepares and executes the approved monthly media and advertising plan (local and international)Prepares and executes the monthly PR plano Coordinate site inspections with all concerned departmentso Handles all media queries regarding company projects and developmentso Handles sensitive matters and ensures positive publicity at all times• Monitor costs to ensure PR and advertising initiatives remain within the approved expense budget• Submit month-end accomplishment report versus monthly media and PR plans• Organizational Relationshipso Supervises the Graphic Designero Liaises with other departments in delivering facilities and services to clients and guestso Assists the Director of Sales & Marketing in all other sales-related projects not stated above but deemed necessary by the market.