Vo Quoc Thao Nguyen
Sustainability Researcher at International Sustainability Academy (ISA) at SDW Hamburg e.V.- Claim this Profile
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English Full professional proficiency
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French Limited working proficiency
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Japanese Elementary proficiency
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Vietnamese Native or bilingual proficiency
Topline Score
Bio
Van Nguyen
Nguyên always has intense focus on the task in hand, she is intelligent, enthusiasm, driven to deliver accurate and timely generating results. Nguyên is a good colleague & supportive friend.
Van Nguyen
Nguyên always has intense focus on the task in hand, she is intelligent, enthusiasm, driven to deliver accurate and timely generating results. Nguyên is a good colleague & supportive friend.
Van Nguyen
Nguyên always has intense focus on the task in hand, she is intelligent, enthusiasm, driven to deliver accurate and timely generating results. Nguyên is a good colleague & supportive friend.
Van Nguyen
Nguyên always has intense focus on the task in hand, she is intelligent, enthusiasm, driven to deliver accurate and timely generating results. Nguyên is a good colleague & supportive friend.
Credentials
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VietChallenge Winner 2021
VietChallengeDec, 2021- Nov, 2024 -
International Innovators Award 2021
Leipzig UniversityNov, 2021- Nov, 2024 -
SEA Unilever Foundry Mentorship Program 2021 Certification
UnileverNov, 2021- Nov, 2024 -
ETHOS
The World BankJul, 2021- Nov, 2024 -
SIHUB EXPARA ACCELERATOR PROGRAM BATCH 2
ExparaFeb, 2021- Nov, 2024 -
Ending Plastic Pollution Innovation Challenge
UNDPJan, 2021- Nov, 2024 -
Duolingo French Fluency: Intermediate (Estimated)
DuolingoJun, 2016- Nov, 2024 -
Basis Dispute Resolution
VisaJun, 2013- Nov, 2024 -
Modern Banking Specialist
University of Economic HCMC
Experience
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SDW Hamburg e.V.
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Germany
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Non-profit Organizations
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1 - 100 Employee
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Sustainability Researcher at International Sustainability Academy (ISA)
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Jul 2023 - Present
🍀The program is fully funded by the Federal Ministry for Economic Cooperation and Development (BMZ) for projects from developing countries to implement one or more Sustainable Development Goals (SDGs) with a focus on topics of gender equality and climate action. 🍀The program is fully funded by the Federal Ministry for Economic Cooperation and Development (BMZ) for projects from developing countries to implement one or more Sustainable Development Goals (SDGs) with a focus on topics of gender equality and climate action.
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Greenjoy Limited Company
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Vietnam
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Renewable Energy Semiconductor Manufacturing
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1 - 100 Employee
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Founder/ CEO
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Oct 2018 - Present
• Launch the plant-based natural grass straw product • Led the development of GreenJoy strategy and setting direction in short and long term • Make the important managerial, operational and financial decision • Maintain sustainable and social responsibility • Launch the plant-based natural grass straw product • Led the development of GreenJoy strategy and setting direction in short and long term • Make the important managerial, operational and financial decision • Maintain sustainable and social responsibility
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UOB
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Singapore
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Banking
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700 & Above Employee
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Head, Card Merchant Aquisition Operations
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Jun 2017 - Oct 2018
• Drive all activities of Acquiring lifecycle: Acquisitions for POS & Payment Gateways, Merchant Operations and Servicing, Planning and Strategy for revenue growth, Product & Processing capability enhancements. • Led operations staffs that handle Card payment, settlement and chargeback • Design and implement card operations policies, procedures and process to be efficiency, improvement, and optimizations of resources as well as control effectiveness. • Identify opportunities for improvement of existing operational process in relation to cost, quality of service delivery. Show less
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Citi
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United States
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Financial Services
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700 & Above Employee
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Centralized Account Maintenance & Documentation Manager
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Jan 2016 - May 2017
• Led a 12 members team of Scan Hub to Scan, Index and Filling Bank and Card applications • Led a 3 members team of Operation that handles account maintenance and documentation processes • Monitor, analyze, and address operational risks within account management services • Identify process improvements/gaps to increase operation efficiency and control effectiveness • Project management - Coordinate project activities and ensure smooth project cycle • Review and parameter set up discussions with Information Technology to ensure optimal delivery for business, assist in the enforcement of project deadline and schedules. Show less
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Citi
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United States
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Financial Services
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700 & Above Employee
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Assistant Manager: Chargeback, Maintenance & Insurance- Core Ops
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Nov 2012 - Aug 2014
• Led a 3 member team to resolve Debit & Credit Card Dispute• Support Unit Head in designing the adequate control for daily operation, improve productivity through system enhancement, automation & Process re-engineering initiatives.• Train new hire and ensure the full training coverage including onboarding clearances: HF, Fraud, BISO, Compliance.• Apply VROL, MasterCom to manage 500k cards that decreased chargeback and fraudulent activities by 5%.• Perform 100% regular checks and report issues timely resolved, track and deliver 100% monthly MIS report as well as develop & implement MIS to report the outcomes of day to day assessment (Pin Mailer Delivery, Insurance Booking )• Liaise with Insurance partner companies and processing applications on Insurance system refunds/ cancellation/ endorsement of policies.• Perform operations of cards services business capabilities.• Develop accurate and complete test plans, understand the necessity of projects standards and apply them consistently.Achievements: Quality Team Award of Citibank, 2013 for resolving special Dispute case with the amount of $330,000 Show less
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Credit Counselling, Risk- Credit Ops
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Apr 2012 - Nov 2012
• Perform Collection service calls to remind customer of their repayment responsibilities, negotiate, persuade & convince customer.• Offer repayment solutions to customers, assist and contribute towards achieving collections target assigned• Provide debt counseling & assist customers on repayments by offering Risk Mitigation programs, settlement.Achievement; Quality share award for great contribution facilitated in executing all collection related tasks smoothly, accompanied with high degree of quality, productivity and efficiency of Citibank, 2012 Show less
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Customer Service Associate, Customer Service Department
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Nov 2010 - Apr 2012
• Accountable for accuracy & timeliness in processing customer’s instruction • Manage end-to-end investigation on problems/ issues/ complaints raised by customers• Perform root- cause analysis on the issue raised and liaise with process/product owner for immediate rectification.• Conduct Product/Process training to ensure newcomers trained with the right skills and competencies.• Test trainees to measure progress and to evaluate effectiveness of trainingAchievement:- Top 3 Best CitiPhone Officer 2010, 2011 Show less
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ANZ
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Australia
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Banking
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700 & Above Employee
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Sale Administration
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Feb 2010 - Oct 2010
• Provide regularly required sales reports (daily, weekly, monthly)• Contact point of Sale team in all issues of monthly record• Collect and submit working plan to Sale Manager
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Intern
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Feb 2010 - Jun 2010
Intern at Product and Secured Lending Department.- Do market research for interest rate, real estate projects.- Design brochure for Deposit and Lending Product.
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Education
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2014 - 2015
KEDGE Business School, Bordeaux, France
Master's Degree, Master of Science in Management -
2013 - 2014
Centre Franco Vietnam De Formation A La Gestion De HCM (CFVG HCM)
Master of Business Administration (M.B.A.), MBA -
2006 - 2010
Banking University HCMC
Bachelor's Degree, English of Banking and Finance -
2023 -
Schutzgemeinschaft Deutscher Wald Lv. Hamburg e.V - BMZ
International Sustainability Academy, Sustainability Studies
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