Staff Accountant/ IT Systems Administrator

• Jul 2018 - Present

Information Technology System Analyst

• Feb 2015 - Present

 Establish, monitor, and update payment performance using ratios to flag slow moving customers.  Assist executives in setting up credit lines for clients and reviewing with headquarters to set terms for new customers.  In charge of payroll activities including verifying, calculating, and reporting done weekly for both permanent and temp employees in our location, approx. 120 employees.  Perform customer credit checks and file credit applications with HQ.  Collect, provide… Show more  Establish, monitor, and update payment performance using ratios to flag slow moving customers.  Assist executives in setting up credit lines for clients and reviewing with headquarters to set terms for new customers.  In charge of payroll activities including verifying, calculating, and reporting done weekly for both permanent and temp employees in our location, approx. 120 employees.  Perform customer credit checks and file credit applications with HQ.  Collect, provide, and review supporting documentation to adjust credit lines up or down.  Process invoices for export certificates, certificate of free sales, cGMP certificate.  Generate pro-forma invoice for COD customers to collect payments.  Audit receiving log daily for accountability using AS400.  Support the operating team with analysis necessary to drive continuous improvement projects utilizing AS400 to create and generate reports that provide executives with transparency.  Review reports for accuracy, address corrections, and approve release of purchase orders.  Provide monthly analysis for out of code and/or nearly out of code information.  Validate, reviews, and maintains fixed assets in comparison to capital budget.  Support IT system administration in local network administration and hardware set up and troubleshooting for our location as needed. (secondary role)  Organize and lead bi-weekly meetings with manufacturing managers to analyze, identify, and address areas throughout the manufacturing process where we can decrease waste and increase efficiency in how raw materials are used for total cost savings initiatives.

Billing Operations Manager

• Nov 2014 - Feb 2015

 Responded, evaluated, troubleshoot, and prioritized customer technical support tickets in relation to technical issues with the software platform which include areas in billing, claims, and ERA issues.  Composed technical documents for external release notes for Central Reach software suite.  Created SOP documents outlining billing workflow processes for our clients  Conducted billing consultation meetings with clients for Bronco Billing.  Coordinated with implementations… Show more  Responded, evaluated, troubleshoot, and prioritized customer technical support tickets in relation to technical issues with the software platform which include areas in billing, claims, and ERA issues.  Composed technical documents for external release notes for Central Reach software suite.  Created SOP documents outlining billing workflow processes for our clients  Conducted billing consultation meetings with clients for Bronco Billing.  Coordinated with implementations department on new clients who have signed up for billing services and oversaw their billing set up is done correctly so their transition from their old system to central reach/bronco billing service goes smoothly without any revenue loss to their practice.  Analyze, test, troubleshoot and optimize ANSI x12 EDI mappings for 835, 837P, and 277 message types for continued efficient system performance and enhancement.  Directed software education webinars with clients on the revenue management product suite of Central Reach’s product.  Monitored and analyzed SFTP interfaces for security, accuracy and successful data transmission between our organization and any outside vendors Show less  Responded, evaluated, troubleshoot, and prioritized customer technical support tickets in relation to technical issues with the software platform which include areas in billing, claims, and ERA issues.  Composed technical documents for external release notes for Central Reach software suite.  Created SOP documents outlining billing workflow processes for our clients  Conducted billing consultation meetings with clients for Bronco Billing.  Coordinated with implementations… Show more  Responded, evaluated, troubleshoot, and prioritized customer technical support tickets in relation to technical issues with the software platform which include areas in billing, claims, and ERA issues.  Composed technical documents for external release notes for Central Reach software suite.  Created SOP documents outlining billing workflow processes for our clients  Conducted billing consultation meetings with clients for Bronco Billing.  Coordinated with implementations department on new clients who have signed up for billing services and oversaw their billing set up is done correctly so their transition from their old system to central reach/bronco billing service goes smoothly without any revenue loss to their practice.  Analyze, test, troubleshoot and optimize ANSI x12 EDI mappings for 835, 837P, and 277 message types for continued efficient system performance and enhancement.  Directed software education webinars with clients on the revenue management product suite of Central Reach’s product.  Monitored and analyzed SFTP interfaces for security, accuracy and successful data transmission between our organization and any outside vendors Show less

Revenue Cycle Analyst

• Feb 2014 - Nov 2014

 Monitored and analyzed A/R trends, generated reports with findings and forwarded to superiors, which also included various solutions that address problems.  Recovered over $270,000 in revenue overturning denied insurance encounters.  Reduced outstanding accounts from 90-120 days+ to 30-60 days.  Collaborated with client managers to resolve issues negatively impacting a client’s revenue and suggested improvements in operations processes that will be beneficial to client’s… Show more  Monitored and analyzed A/R trends, generated reports with findings and forwarded to superiors, which also included various solutions that address problems.  Recovered over $270,000 in revenue overturning denied insurance encounters.  Reduced outstanding accounts from 90-120 days+ to 30-60 days.  Collaborated with client managers to resolve issues negatively impacting a client’s revenue and suggested improvements in operations processes that will be beneficial to client’s overall returns.  Developed standardized spreadsheets for the analysis of accounts receivables functions.  Optimized company revenue by ensuring accounts receivables for client accounts are current and continually liquidate outstanding accounts over 120+ days for multi-specialty healthcare organizations.  Participated in weekly scheduled meetings with superiors and colleagues that address current client issues and discuss possible solutions and expected time frames to correct problems. Show less  Monitored and analyzed A/R trends, generated reports with findings and forwarded to superiors, which also included various solutions that address problems.  Recovered over $270,000 in revenue overturning denied insurance encounters.  Reduced outstanding accounts from 90-120 days+ to 30-60 days.  Collaborated with client managers to resolve issues negatively impacting a client’s revenue and suggested improvements in operations processes that will be beneficial to client’s… Show more  Monitored and analyzed A/R trends, generated reports with findings and forwarded to superiors, which also included various solutions that address problems.  Recovered over $270,000 in revenue overturning denied insurance encounters.  Reduced outstanding accounts from 90-120 days+ to 30-60 days.  Collaborated with client managers to resolve issues negatively impacting a client’s revenue and suggested improvements in operations processes that will be beneficial to client’s overall returns.  Developed standardized spreadsheets for the analysis of accounts receivables functions.  Optimized company revenue by ensuring accounts receivables for client accounts are current and continually liquidate outstanding accounts over 120+ days for multi-specialty healthcare organizations.  Participated in weekly scheduled meetings with superiors and colleagues that address current client issues and discuss possible solutions and expected time frames to correct problems. Show less

Revenue Cycle Analyst (Concierge Clients)

• May 2013 - Feb 2014

 Optimized revenue by keeping 90% of A/R current; liquidated/closed outstanding accounts.  Handled A/R management for various medical practice accounts with varied medical specialties including Miami Children’s Hospital which was our largest client.  Monitored and analyzed A/R trends, reported them to superiors, and compiled possible solutions so problems could be resolved with clients or internally within our company.  Collaborated on A/R projects for various large clients with… Show more  Optimized revenue by keeping 90% of A/R current; liquidated/closed outstanding accounts.  Handled A/R management for various medical practice accounts with varied medical specialties including Miami Children’s Hospital which was our largest client.  Monitored and analyzed A/R trends, reported them to superiors, and compiled possible solutions so problems could be resolved with clients or internally within our company.  Collaborated on A/R projects for various large clients with other departments, including financial data analysis, research, and root cause analysis. Show less  Optimized revenue by keeping 90% of A/R current; liquidated/closed outstanding accounts.  Handled A/R management for various medical practice accounts with varied medical specialties including Miami Children’s Hospital which was our largest client.  Monitored and analyzed A/R trends, reported them to superiors, and compiled possible solutions so problems could be resolved with clients or internally within our company.  Collaborated on A/R projects for various large clients with… Show more  Optimized revenue by keeping 90% of A/R current; liquidated/closed outstanding accounts.  Handled A/R management for various medical practice accounts with varied medical specialties including Miami Children’s Hospital which was our largest client.  Monitored and analyzed A/R trends, reported them to superiors, and compiled possible solutions so problems could be resolved with clients or internally within our company.  Collaborated on A/R projects for various large clients with other departments, including financial data analysis, research, and root cause analysis. Show less

Accountant

• Jan 2011 - Oct 2012

 Reconciled bank accounts with University Medical Finance accounts; addressed discrepancies.  Distributed A/P to corresponding departments and patient accounts to be posted and A/R updated to most current.  Collected financial data from different medical departments; constructed reports for executives.  Reconciled patients’ payments to company bank addressing any discrepancies with corresponding departments and units.  Supervised bank operations on a daily basis, including… Show more  Reconciled bank accounts with University Medical Finance accounts; addressed discrepancies.  Distributed A/P to corresponding departments and patient accounts to be posted and A/R updated to most current.  Collected financial data from different medical departments; constructed reports for executives.  Reconciled patients’ payments to company bank addressing any discrepancies with corresponding departments and units.  Supervised bank operations on a daily basis, including running web based reports of current and previous day to day activities, observing trends that needed to be addressed and strategized and collaborated solutions with department superiors.  ANSI x12 EDI mapping and claims testing to ensure clean pass of claims via our clearinghouse.

Senior Revenue Cycle Lead & EPIC Software Instructor

• Jan 2007 - Jan 2011

 Trained, coached, and monitored account receivables staff of over 10 employees ensuring daily productivity and efficiency was being met.  Streamlined operations process on new procedures and protocols.  Collaborated with various departments in EPIC applications implementation project that was introduced to the central billing office by the executive directors.  Oversaw account receivables department.to ensure proper compliance of new protocols and procedures by staff.

Senior Revenue Cycle Analyst & Medical Billing specialist

• Jan 2007 - Feb 2009

• Validated eligibility and patient financial responsibility information for accurate data capture • Collected, posted, and analyzed accounts receivables that were assigned to the different departments • Analyzed and overturned insurance denials received for services rendered to patient by our organization by appealing and correcting claims. • Coordinated with superiors on projects geared to increase operational functionality/effectiveness and to decrease wasteful processes that… Show more • Validated eligibility and patient financial responsibility information for accurate data capture • Collected, posted, and analyzed accounts receivables that were assigned to the different departments • Analyzed and overturned insurance denials received for services rendered to patient by our organization by appealing and correcting claims. • Coordinated with superiors on projects geared to increase operational functionality/effectiveness and to decrease wasteful processes that hinder productivity. • Monitored and analyzed corrections on claims for accuracy before submitting to the insurance payers guaranteeing higher first pass rates.

Patient Financial Services Coordinator

• Jan 2005 - Jan 2007

Attended to patients when they arrived to the emergency room and collected all necessary information Contacted insurance company to verify the patient’s insurance information and collected the patient’s coinsurance or deductible Collected authorizations from insurance companies to render services for patients Attended to patients when they arrived to the emergency room and collected all necessary information Contacted insurance company to verify the patient’s insurance information and collected the patient’s coinsurance or deductible Collected authorizations from insurance companies to render services for patients