Experience

PROGRESSIVE CARS PRIVATE LIMITED

• India
• Machinery Manufacturing
• 1 - 100 Employee

• Service Manager

  • Aug 2022 - Present



Auto Rescue - Multi Car Workshop

• Palanpur, Gujarat, India

• Service Manager

  • Aug 2017 - Jun 2022

  As a service Manager at Auto Rescue, I fead a team providing service for cars having Petrol, Diesel, CNG 6 EV engines. Handling complete operation on the floor and looking after customer satisfaction a top priority. • Leading entire team and build a plan to manage day-to-day activities Hiring. training, and managing employees • Handling Escalations and making sure that customer's queries are addressed properly. • Keeping a record of client accounts and financial information • Focusing on customer retention by building relationships • Managing and controlling costs • Keeping track of service and inventory records 6 Ordering parts and supplies as needed. • Forecasting goals and objectives for the department • Maintaining relations with executives and factory representatives • Contacting clients regarding the status of vehicles • Overseeing post-repair services (vehicle delivery, test driving. etc.) Show less



Group Planet Petal

• India
• Consumer Services
• 1 - 100 Employee

• Service Manager

  • Apr 2016 - Jul 2017

  Leading entire team and build a plan to manage day-to-day activitiesHiring, training, and managing employeesMaintaining Relationship with Hyundai on behalf of dealership.Handling Escalations and liaising with Hyundai's team if required.Keeping a record of client accounts and financial informationFocusing on customer retention by building relationshipsManaging and controlling costs of daily floor operationsKeeping track of service and inventory recordsManaging and tracking parts and supplies as neededForecasting goals and objectives for the departmentPreparing an annual operating budgetMaintaining relations with executives and factory representativesContacting clients regarding the status of vehiclesOverseeing post-repair services (vehicle delivery, test driving. etc.) Show less

• Technical Coordinator

  • May 2015 - Mar 2016

  Managing day to day operations on entire floorAssisting and guiding staff wherever requiredLooking after dealer service operationsTraining 6 motivating to dealers and staffHandling Warranty jobs, Material, ToolsTechnical issue escalation 6 resolution with manufacturing Plant, DA 6 ERC.Technical DiagnosisHandling valuable dealers



Active Autombiles Pvt Ltd.

• Ahmedabad Area, India

• Dignostic expert Cum Trainer - AWM

  • Feb 2012 - Apr 2015

  Technical issue escalation & resolution with manufacturing Plant, OA 6 ERC Looking after dealer service operations. Training 6 motivating to dealers and staff. Handling Warranty jobs, Material, Tools. Technical Diagnosis Handling valuable dealers. Reporting to TATA MOTORS Technical issue escalation & resolution with manufacturing Plant, OA 6 ERC Looking after dealer service operations. Training 6 motivating to dealers and staff. Handling Warranty jobs, Material, Tools. Technical Diagnosis Handling valuable dealers. Reporting to TATA MOTORS



Gajanand Motors Pvt Ltd.

• Palanpur Area, India

• Warranty Manager

  • Jan 2011 - Feb 2012

  Implementing effective policies and procedures for implementing the warranty administration processes. Responsible for: Analysis of monthly warranty expense data. • Handing the entire documentation/ Correspondence. • Preparation and processing of warranty claims of spare parts in a timely manner. • Liaison with the Finance Department for disbursement of warranty expenses. • Preparing and providing MIS to the top management to facilitate decision making process. Working with CRM DMS Programmers and overseeing Warranty System of TML. Managing the gamut of tasks pertaining to FSB, Extended Warranty, Flat Warranty 6 Nano Warranty System. Steering the claim procedure with regards to Marine, Shortage 6 W/Supply Parts. Show less