Vlatko Mijatovic
Client Services Specialist Asia-Pacific Region at Invitae- Claim this Profile
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Croatian Limited working proficiency
Topline Score
Bio
Ellie Belden
Vlatko is a diligent student whom remains persistent and is an all round great person. He is honest, dependable, and incredibly hard-working. Beyond that, he is an impressive problem solver and team leader who is always able to address issues with confidence. Vlatko is a true team player, and always manages to foster positive discussions and bring the best out of others.
Ellie Belden
Vlatko is a diligent student whom remains persistent and is an all round great person. He is honest, dependable, and incredibly hard-working. Beyond that, he is an impressive problem solver and team leader who is always able to address issues with confidence. Vlatko is a true team player, and always manages to foster positive discussions and bring the best out of others.
Ellie Belden
Vlatko is a diligent student whom remains persistent and is an all round great person. He is honest, dependable, and incredibly hard-working. Beyond that, he is an impressive problem solver and team leader who is always able to address issues with confidence. Vlatko is a true team player, and always manages to foster positive discussions and bring the best out of others.
Ellie Belden
Vlatko is a diligent student whom remains persistent and is an all round great person. He is honest, dependable, and incredibly hard-working. Beyond that, he is an impressive problem solver and team leader who is always able to address issues with confidence. Vlatko is a true team player, and always manages to foster positive discussions and bring the best out of others.
Credentials
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How to Organize Your Time and Your Life
LinkedInSep, 2022- Nov, 2024 -
How to Speak So People Want to Listen
LinkedInJun, 2022- Nov, 2024 -
Speaking Confidently and Effectively
LinkedInJun, 2022- Nov, 2024 -
Test and Tag
MeasureTech AustraliaDec, 2018- Nov, 2024
Experience
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Invitae
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United States
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Biotechnology Research
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700 & Above Employee
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Client Services Specialist Asia-Pacific Region
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Sep 2021 - Present
In this role, I helped remove roadblocks between patients, doctors, various laboratories, and the Invitae logistics team when trying to deliver genetic testing to millions of people. My focus has been on the customers in the APAC region with some time spent helping clients located all across the world. In this role, I have increased my proficency in using Salesforce Lightning, Vonage, and Gmail in particular. Outside of my assigned role, I have independently driven many… Show more In this role, I helped remove roadblocks between patients, doctors, various laboratories, and the Invitae logistics team when trying to deliver genetic testing to millions of people. My focus has been on the customers in the APAC region with some time spent helping clients located all across the world. In this role, I have increased my proficency in using Salesforce Lightning, Vonage, and Gmail in particular. Outside of my assigned role, I have independently driven many projects aimed at process improvement including increasing transparency between various silos and translating reports into more actionable information. Show less In this role, I helped remove roadblocks between patients, doctors, various laboratories, and the Invitae logistics team when trying to deliver genetic testing to millions of people. My focus has been on the customers in the APAC region with some time spent helping clients located all across the world. In this role, I have increased my proficency in using Salesforce Lightning, Vonage, and Gmail in particular. Outside of my assigned role, I have independently driven many… Show more In this role, I helped remove roadblocks between patients, doctors, various laboratories, and the Invitae logistics team when trying to deliver genetic testing to millions of people. My focus has been on the customers in the APAC region with some time spent helping clients located all across the world. In this role, I have increased my proficency in using Salesforce Lightning, Vonage, and Gmail in particular. Outside of my assigned role, I have independently driven many projects aimed at process improvement including increasing transparency between various silos and translating reports into more actionable information. Show less
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Baxter International Inc.
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United States
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Medical Equipment Manufacturing
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700 & Above Employee
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Customer Service Support Specialist
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Nov 2020 - Sep 2021
+ Manage receipt, process, and delivery of hundreds of customer orders for all therapies across different sites. + Troubleshoot issues with regard to delivery, presentation, and non-compliance of delivered medication products with various hospitals, pharmacies, and veterinary clinics. + Assist customers with account inquiries, invoicing issues, and service complaints and ensure resolution in a timely manner + Provide clerical support and maintain information databases… Show more + Manage receipt, process, and delivery of hundreds of customer orders for all therapies across different sites. + Troubleshoot issues with regard to delivery, presentation, and non-compliance of delivered medication products with various hospitals, pharmacies, and veterinary clinics. + Assist customers with account inquiries, invoicing issues, and service complaints and ensure resolution in a timely manner + Provide clerical support and maintain information databases using standard Microsoft programs
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Order Processing Technician
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Nov 2020 - Sep 2021
+ Maintain and update hundreds of calculated compounding documents + Calculate compounding documentation for non-standard dosages for chemotherapy and antibiotic products. + Liase with hospitals when orders of medication are not within established stability agreements to make ammendments to adjust said order to fit within set parameters.
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Bunnings
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Australia
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Retail
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700 & Above Employee
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Sales Specialist / Tools Consultant
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Oct 2013 - May 2021
Over the better half of a decade, I have come to appreciate that the backbone of Bunnings is the customer service provided by its employees and its ability to leverage massive economies of scale to provide the widest range and lowest prices. Over my time with Bunnings I was able to: + Develop into a leader of the Toolshop Department and gain the responsibility of mentoring new employees to help leverage their strengths to best help the Toolshop team. + Help transition the… Show more Over the better half of a decade, I have come to appreciate that the backbone of Bunnings is the customer service provided by its employees and its ability to leverage massive economies of scale to provide the widest range and lowest prices. Over my time with Bunnings I was able to: + Develop into a leader of the Toolshop Department and gain the responsibility of mentoring new employees to help leverage their strengths to best help the Toolshop team. + Help transition the paper-based Hire Shop system into a sophisticated online system which helped improve legibility and retainability of compliance documents necessary to ensure customer safety. + Develop and fine-tune my oral communication skills to be able to effectively serve customers and routinely deliver world-class customer service. Show less Over the better half of a decade, I have come to appreciate that the backbone of Bunnings is the customer service provided by its employees and its ability to leverage massive economies of scale to provide the widest range and lowest prices. Over my time with Bunnings I was able to: + Develop into a leader of the Toolshop Department and gain the responsibility of mentoring new employees to help leverage their strengths to best help the Toolshop team. + Help transition the… Show more Over the better half of a decade, I have come to appreciate that the backbone of Bunnings is the customer service provided by its employees and its ability to leverage massive economies of scale to provide the widest range and lowest prices. Over my time with Bunnings I was able to: + Develop into a leader of the Toolshop Department and gain the responsibility of mentoring new employees to help leverage their strengths to best help the Toolshop team. + Help transition the paper-based Hire Shop system into a sophisticated online system which helped improve legibility and retainability of compliance documents necessary to ensure customer safety. + Develop and fine-tune my oral communication skills to be able to effectively serve customers and routinely deliver world-class customer service. Show less
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Education
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2017 - 2019
UNSW
Bachelor of Medical Science, Medical Science
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