Vlastimil Psota
Contact Center Consultant at FrontStage- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Martin Stadnicar
Collaboration with Vlastimil was always very professional. Vlastimil as an expert on telco topics, was able to propose and deliver solution for any new challenge, that we had. Vlastimil is keen to learn new topics and thanks to his helpful attitude, it's one of the most valuable team member!
Martin Stadnicar
Collaboration with Vlastimil was always very professional. Vlastimil as an expert on telco topics, was able to propose and deliver solution for any new challenge, that we had. Vlastimil is keen to learn new topics and thanks to his helpful attitude, it's one of the most valuable team member!
Martin Stadnicar
Collaboration with Vlastimil was always very professional. Vlastimil as an expert on telco topics, was able to propose and deliver solution for any new challenge, that we had. Vlastimil is keen to learn new topics and thanks to his helpful attitude, it's one of the most valuable team member!
Martin Stadnicar
Collaboration with Vlastimil was always very professional. Vlastimil as an expert on telco topics, was able to propose and deliver solution for any new challenge, that we had. Vlastimil is keen to learn new topics and thanks to his helpful attitude, it's one of the most valuable team member!
Experience
-
FrontStage
-
Czechia
-
Telecommunications
-
1 - 100 Employee
-
Contact Center Consultant
-
Dec 2022 - Present
-
-
-
ALCASYS
-
Bolivia
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Contact Center Consultant
-
Apr 2022 - Jun 2022
-
-
-
-
Retail Banking OPS Engineer / Senior IT Telco Specialist at ING Bank N.V.
-
Oct 2017 - Mar 2022
Application support and administration for set of applications in IT Operations team. - Design and realization of solution for contact centre (Avaya, Nice, Twilio) - SMS Gateway solution support (OTP authentication for Internet banking) Application support and administration for set of applications in IT Operations team. - Design and realization of solution for contact centre (Avaya, Nice, Twilio) - SMS Gateway solution support (OTP authentication for Internet banking)
-
-
-
PricewaterhouseCoopers
-
1 - 100 Employee
-
Regional Telecommunication Senior Specialist
-
Feb 2009 - Jun 2017
- Responsible for the architectural design, deployment and day to day maintenance of telecommunication solution based on Avaya, AudioCodes and Microsoft Skype for Business technology and supporting technologies for Central and Eastern Europe region (~ 30 countries). - Integrated and automated of number of supporting processes at a regional scale as well as for local countries. Examples such as automated processing of Joiners & Leavers, updating contact information for employees, automated processing of phone expenses, recharges, etc. - Integrated of region-wide hoteling / hotdesking with telephony, provided system administration and support. - Responsibile for administration, troubleshooting and support for existing telecommunication and associated services across approximately 30 countries. This includes troubleshooting and root cause analysis of issues, security review and recommendations, trend analysis, performance optimization, capacity planning, future development and log / event analysis. Show less
-
-
-
NextiraOne
-
Germany
-
1 - 100 Employee
-
Telephony & IVR Specialist
-
Dec 2007 - Dec 2008
- Design and realization of IVR solutions for contact centres - Design and realization of IVR solutions for contact centres
-
-
-
T-Mobile Czech Republic a.s.
-
Telecommunications
-
700 & Above Employee
-
Manager of Enterprise Communication Systems Administration Team
-
Oct 1997 - Nov 2007
-Provide team leadership and coaching, responsible for SLA fulfillment and incident-free operation in 24/7 mode, cooperation on projects, business continuity and disaster recovery plans - IVR – development and operation of IVR applications and systems (Genesis Voice Portal GVP, VoiceObjects, Avaya Conversant) - Call centres, CTI, recording systems, voicemail, CDR, ISDN - Operation and development of PBX systems (Avaya Communication Manager, Siemens Hicom, Cisco Call Manager) Show less
-
-
-
Avaya
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Service engineer for voice and recording systems
-
Sep 1993 - Sep 1997
- Installation and operation of Avaya PBX systems, voicemail and recording systems - Installation and operation of Avaya PBX systems, voicemail and recording systems
-
-
Education
-
1989 - 1993
Secondary Technical School of Communication Technology
Telecomminication technology
Community
