Vlad Rudashevsky
Tier 3 Technical Support at Ivory Software Systems- Claim this Profile
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Hebrew Native or bilingual proficiency
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English Native or bilingual proficiency
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Russian Limited working proficiency
Topline Score
Bio
Credentials
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Sales/Business Development Representative
Jolt.ioDec, 2021- Sep, 2024
Experience
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Ivory Software Systems
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United States
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Software Development
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1 - 100 Employee
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Tier 3 Technical Support
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Jun 2022 - Present
• Monitoring the production environment with over 300 different sensors. • Prioritizing problems based on urgency levels to ensure timely resolution. • Adding and implementing changes for the FIX communication protocol based on the client’s needs. • Managing and tracking all product-related queries until they are resolved using Jira. • Successfully ensured the certification of 5 new clients/brokers by closely monitoring their needs and expectations in the test environment. Show less
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Shufersal
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Retail
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400 - 500 Employee
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Operation Deputy , "Tav Ha-Zahav" Vouchers Department
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2016 - Sep 2021
Managed a 2-6 employees to oversee the compliance of the delivered packages to the warehouse, produced reports to check on time delivery and ensured supplier's compliance to the service level agreement. Expertise: Time management, Excel/Google sheets data analyzing. Inter-personal communication with third party vendors and suppliers and promoted efficiency by implementing improved operational procedures. Day to day activity included - receiving daily deliveries of voucher packages, marking them as received, notifying the supplier of the issues in delivery, monitoring the inventory and adjusting last minute changes to recipients' names and addresses. Developed new guidelines for suppliers to increase space efficiency. Show less
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Education
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2021 - 2021
Jolt.io
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2006 - 2013
Yohana Jabotinsky High School
High School Diploma, Chemistry , Biology
Community
