Vladlen Basystyi
Operations Manager (Security Assistance Program) at CRDF Global- Claim this Profile
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Russian Native or bilingual proficiency
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Ukrainian Native or bilingual proficiency
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English Full professional proficiency
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German Elementary proficiency
Topline Score
Bio
Thomas C. Collins
Vladlen is an experienced manager with a heavy focus on customer service and operations. He is able to manage to SLAs /KPIs and takes time to understand what is needed to achieve these goals. As our country manager he managed and interacted across several industries including call centers and banks. Vladlen would be a great addition to any company.
Dmytro O.
Vladlen Basysty is a respective colleague who is proactive in his work duties. Vladlen is a professional in project management and implementation of new procedures. I have closely worked with Vladlen during preparation activities of transfer to new scheduling and delivery service and further during daily customer service work when he demonstrated his team spirit and his ability to take responsibility.
Thomas C. Collins
Vladlen is an experienced manager with a heavy focus on customer service and operations. He is able to manage to SLAs /KPIs and takes time to understand what is needed to achieve these goals. As our country manager he managed and interacted across several industries including call centers and banks. Vladlen would be a great addition to any company.
Dmytro O.
Vladlen Basysty is a respective colleague who is proactive in his work duties. Vladlen is a professional in project management and implementation of new procedures. I have closely worked with Vladlen during preparation activities of transfer to new scheduling and delivery service and further during daily customer service work when he demonstrated his team spirit and his ability to take responsibility.
Thomas C. Collins
Vladlen is an experienced manager with a heavy focus on customer service and operations. He is able to manage to SLAs /KPIs and takes time to understand what is needed to achieve these goals. As our country manager he managed and interacted across several industries including call centers and banks. Vladlen would be a great addition to any company.
Dmytro O.
Vladlen Basysty is a respective colleague who is proactive in his work duties. Vladlen is a professional in project management and implementation of new procedures. I have closely worked with Vladlen during preparation activities of transfer to new scheduling and delivery service and further during daily customer service work when he demonstrated his team spirit and his ability to take responsibility.
Thomas C. Collins
Vladlen is an experienced manager with a heavy focus on customer service and operations. He is able to manage to SLAs /KPIs and takes time to understand what is needed to achieve these goals. As our country manager he managed and interacted across several industries including call centers and banks. Vladlen would be a great addition to any company.
Dmytro O.
Vladlen Basysty is a respective colleague who is proactive in his work duties. Vladlen is a professional in project management and implementation of new procedures. I have closely worked with Vladlen during preparation activities of transfer to new scheduling and delivery service and further during daily customer service work when he demonstrated his team spirit and his ability to take responsibility.
Experience
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CRDF Global
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United States
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International Trade and Development
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200 - 300 Employee
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Operations Manager (Security Assistance Program)
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Jan 2023 - Present
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Senior Project Lead, Cybersecurity Program
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Dec 2020 - Jan 2023
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DAI
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United States
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International Trade and Development
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700 & Above Employee
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Workforce Development Lead (USAID Cybersecurity for Critical Infrastructure in Ukraine activity)
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Aug 2020 - Nov 2020
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The International Foundation for Electoral Systems
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United States
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International Affairs
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300 - 400 Employee
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Technology and Cybersecurity Manager
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Apr 2019 - Aug 2020
As the Technology and Cybersecurity Manager I was leading and overseeing the implementation, monitoring and development of IFES Ukraine’s programmatic interventions aimed at strengthening Ukraine’s electoral and national cybersecurity, specifically by helping prevent, deter, and protect critical IT systems from domestic and foreign cyber-attacks. As the Technology and Cybersecurity Manager I was leading and overseeing the implementation, monitoring and development of IFES Ukraine’s programmatic interventions aimed at strengthening Ukraine’s electoral and national cybersecurity, specifically by helping prevent, deter, and protect critical IT systems from domestic and foreign cyber-attacks.
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IOM - UN Migration
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Switzerland
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International Affairs
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700 & Above Employee
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Information Communication Technology (ICT) Account/Delivery Manager, IMMIS project
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Mar 2018 - Apr 2019
• Сoordinated of all planned and actual project's deliverables related to the provision of Information & Communications Technology solutions and equipment to the State Migration Service of Ukraine, State Border Guards Service of Ukraine and Ministry of Foreign Affairs of Ukraine, National Police of Ukraine, Ministry of Interiors including the coordination of the design, development, and deployment of the automated integrated migration management information system • Arranged and facilitating interactions and meetings of IT subject matter experts with project’s beneficiaries in the government of Ukraine • Cooperated closely with project’s IT Experts to achieve defined project’s results, produce deliverables on schedule, and build successful partnerships with stakeholders Show less
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Clincierge
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United States
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Business Consulting and Services
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1 - 100 Employee
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Independent Contractor
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Nov 2017 - Mar 2018
Recruited by Clincierge (clinical trial corporation) to coordinate clinical trial activities in Ukraine. Recruited by Clincierge (clinical trial corporation) to coordinate clinical trial activities in Ukraine.
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CGI
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Canada
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IT Services and IT Consulting
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700 & Above Employee
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Deputy Task Order Manager, Country Customer Service Director Ukraine and Georgia
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Oct 2012 - Aug 2017
• Managed the delivery of customer support services, fee collection services, document/greeters services, program team management provided by CGI to 8 US Embassies Consular sections in Bulgaria, Georgia, Lithuania, Moldova, Romania, Poland and Ukraine. - Monitored and supervised 3 customer call centers covering Poland, Romania and Ukraine - Tested and trained call center agents in Poland, Romania and Ukraine - Coached and supervised Country Customer Managers in Poland, Romania and Bulgaria - Reviewed daily fee payments sweeps for 7 program countries to ensure accuracy before submission to US government - Supervised team of greeters for US Embassy Consulate in Kyiv Achievements: - Streamlined and organized an efficient process with new service provider to the US Consular Section, CGI, in the areas of customer service support, consular services in 7 countries under my jurisdiction - Designed and launched an internal, external Global Customer Support IT platform to enable good level of customer service delivery Show less
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self-employed
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Kyiv, Ukraine
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Independent Training Consultant
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Jan 2012 - Sep 2012
• Organized trainings for local and US/western missions and companies in Ukraine on a project basis. Achievements: - Organized and held 3 trainings and developed training manual for stewards post Euro-2012 in critical infrastructure support, focusing on steward services, protecting critical infrastructure, security and safety planning for sports events. • Organized trainings for local and US/western missions and companies in Ukraine on a project basis. Achievements: - Organized and held 3 trainings and developed training manual for stewards post Euro-2012 in critical infrastructure support, focusing on steward services, protecting critical infrastructure, security and safety planning for sports events.
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U.S. Department of Homeland Security
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Government Administration
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700 & Above Employee
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Acting Resident Training Adviser DHS/FLETC - US Embassy to Ukraine
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Sep 2011 - Dec 2011
• Provided training assistance to US Embassy Law Enforcement Section (LES) FLETC in the areas of critical infrastructure protection and security and safety planning for sports events.• Organized and delivered property transfer from the US government to local Ukrainian counterparts in Kyiv and in several regional law enforcement training centers in Ukraine (office equipment, sports training gear, surplus goods from FLETC).• Managed wrap-up activities for 2-year FLETC program in Ukraine. Achievements: - Organized and launched first-ever comprehensive trainings in Ukraine for the security and law enforcement sectors, also ahead of international sporting event, EURO-2012 which was held for the first time in Ukraine. - Helped develop 2 training manuals on critical infrastructure protection and security and safety planning for sports events disseminated to all Ukrainian security and law enforcement agencies throughout Ukraine. Show less
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Resident Training Adviser Assistant DHS/FLETC - US Embassy to Ukraine
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Jan 2010 - Sep 2011
• Helped FLETC project adviser launch and organize two-year project funded by the US government • Developed training programs and curriculum for 4 regional trainings centers under the State Border Guard Service of Ukraine delivering training to State Border Guards and other law enforcement agencies of Ukraine.• Prepared documentation and relevant approvals for inventory transfer from the US government to Ukrainian local counterparts to 4 regional trainings centers under the State Border Guard Service of Ukraine• Liaised and managed the relationship establishment between Ukraine and regional partner countries, including Moldova, Georgia, Bulgaria • Managed budget and expenditures under the project, drafted monthly activity and financial reports.Achievements: - Assisted the State Border Guard regional training center to achieve US Homeland Security/FLETC certification, which allowed the center to provide top-level internationally recognized trainings to State Border Guards and other law enforcement agencies of Ukraine.- Organized 5 high-level study tours including two to the US, Bulgaria and Austria of Ukraine’s senior security and law enforcement leadership ahead of Euro-2012 for experience exchange and best practices sharing. Show less
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JSI
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United States
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Non-profit Organizations
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700 & Above Employee
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Regional Clinical Training Supervisor of the project’s department
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Feb 2007 - Dec 2009
• Organized and delivered trainings and workshops on women’s reproductive health in 7 regions of Ukraine in cooperation with the Ministry of Health, regional state health administrations for Ukraine’s family planning health care sector. • Assisted in developing training materials and their distribution to relevant stakeholders, including state health care institutions and educational institutions. Achievements: - Helped approve state program on reproductive health and supported the introduction of course on reproductive health at Ukraine’s higher educational institutions. Show less
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AFEW International
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Netherlands
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Non-profit Organizations
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1 - 100 Employee
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Project Officer- Training Program Manager
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Oct 2005 - Jan 2007
• Developed and coordinated development of training materials for various target audiences, including NGOs, medical staff, etc in Ukraine for the Republic of Belarus. Achievements: - Shared experience and enhanced awareness with Belarus counterparts on critically important health and well-being issues. • Developed and coordinated development of training materials for various target audiences, including NGOs, medical staff, etc in Ukraine for the Republic of Belarus. Achievements: - Shared experience and enhanced awareness with Belarus counterparts on critically important health and well-being issues.
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World Health Organization
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Switzerland
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International Affairs
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700 & Above Employee
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Training Modules Development Supervisor/Technical Adviser
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Jun 2004 - Sep 2005
• Provided technical assistance and coordinated the development, dissemination and follow-up of 7 training packages for senior level NGO representatives on “HIV/AIDS Prevention for Injecting Drug Users (Harm Reduction)” on behalf of Aids Foundation East West for the Harm Reduction Knowledge Hub (World Health Organization (WHO)/ Gesellschaft Technische Zusammenarbeit (GTZ) initiative). • Provided technical assistance and coordinated the development, dissemination and follow-up of 7 training packages for senior level NGO representatives on “HIV/AIDS Prevention for Injecting Drug Users (Harm Reduction)” on behalf of Aids Foundation East West for the Harm Reduction Knowledge Hub (World Health Organization (WHO)/ Gesellschaft Technische Zusammenarbeit (GTZ) initiative).
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Peace Corps
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United States
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International Affairs
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700 & Above Employee
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Language and Cross-Cultural Facilitator - Kyiv, Ukraine
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Sep 2002 - May 2004
• Organized and implemented 4 intensive, off-site language and cultural trainings for American Peace Corps volunteers, comprised a total of 50 individuals from various locations in the US, which then went on to volunteer in specific sectors such as education, business, environment. • Organized and implemented 4 intensive, off-site language and cultural trainings for American Peace Corps volunteers, comprised a total of 50 individuals from various locations in the US, which then went on to volunteer in specific sectors such as education, business, environment.
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Education
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US Department of State, Bureau of Consular Affairs, Kyiv, Ukraine
1CA certificate, Consular Managment Tools and Techniques -
US Department of State, Bureau of Resource Management, FSTO, Paris, France
Ceritification, Accounting 1 -
United States Department of State, Office of Lodgistics Management, Kyiv, Ukraine
Integrated Lodgistics Management System -
Khmelnytsky State University
Specialist Degree, Language Interpretation and Translation -
Khmelnytsky State University
Bachelor Degree, Philology