Experience

SOLVO WORLD | IT solutions for storage logistics

• Netherlands
• Information Technology & Services
• 1 - 100 Employee

• Project Manager

  • Sep 2022 - Present

  Antwerp, Flemish Region, Belgium Customer: Belgian multipurpose port terminal (Container, General Cargo, Ro-Ro) with the largest in EU Ro-Ro cargo flow; Team Size: 3 teams, 30 team members (~15 FTE) + coordination of client resources Project summary: * Enterprise level Terminal Operating System (Container, Ro-Ro, General Cargo) with standalone additional apps; * 3 Android apps; * API/SOAP integration with legacy system + OEM vendors; * Support of previously delivered functionalities development; Tasks… Show more Customer: Belgian multipurpose port terminal (Container, General Cargo, Ro-Ro) with the largest in EU Ro-Ro cargo flow; Team Size: 3 teams, 30 team members (~15 FTE) + coordination of client resources Project summary: * Enterprise level Terminal Operating System (Container, Ro-Ro, General Cargo) with standalone additional apps; * 3 Android apps; * API/SOAP integration with legacy system + OEM vendors; * Support of previously delivered functionalities development; Tasks performed: • Managed a project team to deliver TOS + Android apps • Coordinated team for 5 subprojects • Delivered 3 enterprise-level solutions using agile and waterfall approaches for project planning; • Product demo presentations; * Customer relations and scope management; * Preparing of intersystem interface docs; * Supervising support and maintenance activities; * Client development for aftersales deliveries and technical support; * Contract and invoices management.Custom

• Head of Support Department

  • Jul 2021 - Dec 2022

  St Petersburg Leading support dept of two teams (~20 in each, both consist of 1st and 2nd line support engineers, their 2 teamleads and 5 support project managers/key account managers) for 3 major company products - Customer Experience Management - negotiations with clients over claims, support rates, development plans, etc; - Support team management (~40 employees), writing job descriptions, checklists, schemes and team scaling with budjet control with focus on ITIL/ITSM best practices; -… Show more Leading support dept of two teams (~20 in each, both consist of 1st and 2nd line support engineers, their 2 teamleads and 5 support project managers/key account managers) for 3 major company products - Customer Experience Management - negotiations with clients over claims, support rates, development plans, etc; - Support team management (~40 employees), writing job descriptions, checklists, schemes and team scaling with budjet control with focus on ITIL/ITSM best practices; - Organisation of support projects managers work, control of production plans and resources; - Confirming with clients releases delivery strategy; - Forming of business continuity plans; - Forming of customer support rates, acceptance with clients and following profitability calculations; - ISO certification passing; - Forming contracts for releases, IT services and support and maintenance, cooperation with legal and finance team; - Forming SLA conditions and supervising SLA implementation for clients; - Implementation of employee grading; - Sales and marketing activities for support projects; - (in process) implementation of service-desk for clients, forming a functional requirements for its integration with ALS product (codebeamer); Achievements: - Increased revenue for projects' support and additional services (TOS, WMS and Yard systems); - Retained remainded support team after leave of predecessor; - Normalisation of relations with clients; - Partly formed a complete new support team; - Introduced support engineers grading system and evaluation.

• Service Analyst (Support projects, Delivery manager)

  • Dec 2019 - Jul 2021

  St Petersburg, - Forming of functional requirements for IT product customization and driving them straight to solution design - Claim work over current clients' issues - Efforts estimation and further contract negotiations on clients' request for customizations - Defects management (in cooperation with sup team) - Forming a plans for releases delivery and acceptance it with client, time-to-market control; - Forming prices for releases, decision making over which problem should be detected as… Show more - Forming of functional requirements for IT product customization and driving them straight to solution design - Claim work over current clients' issues - Efforts estimation and further contract negotiations on clients' request for customizations - Defects management (in cooperation with sup team) - Forming a plans for releases delivery and acceptance it with client, time-to-market control; - Forming prices for releases, decision making over which problem should be detected as a system improvement or defect, acceptance both with client. Sometimes followed with hard negotiations. - Waterfall and Agile Project management over new releases for IT Product - Internal testing for new product bugs and features in cooperation with QA team - Analyzing system logs for detected and potential IT product problems - Acceptance with dev team and client of system modifications and bug fixes - Forming of User Acceptance Testing and performing it with client - Paper work over customizations delivered to client - Analyzing of clients' needs and potentional system improvements - Port IT systems market analysis - Supporting the delivery of new system customizations and coordination of client and internal departments on go-live stage Achievements: - Successful releases delivery with minimum amount of following claims - Structuring the work with major client from complete mess to strongly organised releases delivery - Improved internal processes using agile and waterfall approach to reach minimum tiime-to-market value - Soared the revenue from major client for system modifications - Improved relation with clients



"Neptumar" Ltd.

• Russian Federation
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Sales Specialist

  • Nov 2019 - Dec 2019

  St Petersburg City, Russia - Developing relations with pharmalogical cargoes shippers and forwarders, negotiations - Team organisation for processing of cargo shipping - Market research for pharmalogical cargoes



ООО Модуль

• Russian Federation
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Global Logistics Manager (Key account manager)

  • Mar 2017 - Nov 2019

  St Petersburg Key account management over 2 major clients (flow of over 500 containers monthly) - Import/export cargo freight forwarding, cargo plans preparing; - Shipping (precarriage and on-cariage) organization via trucks, sea and railway transport in containers and break-bulk, incl. dangerous goods; - Bookings' placement and submitting instructions for Bill of Ladings in sea lines + agreement of volumes and cargo acceptance for sea shipping; - Сustoms clearance organization; - Clients'… Show more Key account management over 2 major clients (flow of over 500 containers monthly) - Import/export cargo freight forwarding, cargo plans preparing; - Shipping (precarriage and on-cariage) organization via trucks, sea and railway transport in containers and break-bulk, incl. dangerous goods; - Bookings' placement and submitting instructions for Bill of Ladings in sea lines + agreement of volumes and cargo acceptance for sea shipping; - Сustoms clearance organization; - Clients' (traders, mills, forwarders) consulting regarding the shipment procedures and documents issuance and providing variety types of customer service activities; - Agreement of additional conditions with sea lines; - Accounts receivable control; - Equipment detention and demurrage control; - Agreement and issuance of certificates for cargo in government organizations; - Communication with foreign freight forwarders concering shipping process and agreement of any conditions; - Organization of cargo handling in port of Istanbul for company chartered vessel with Turkey agent; - Started a work with Turkish agent for all operations related to company vessel for shipment of cargo in containers and bulk from Russia to other countries via Turkey and vice versa; - Issuance of NVOCC Bill of Lading as a member of GLA; - Insurance certificates preparation. Achievements: - Development of Corporate Information System - strong participation in IT product functional requirements forming, testing and optimization of system's modules and processes; - Development of intracorporate processes - rational distribution of employees' responsibilities; - Normalization of controlling activities; - Built a processes with Turkey agent for cargo operations (containers, bulk) with company chartered vessel in Turkey ports. Show less



Antolin

• Spain
• Automotive
• 700 & Above Employee

• Supply Chain Specialist

  • Jul 2016 - Jan 2017

  St Petersburg City, Russia - OEM Customer service process organization and optimization; - Orders placement for purchasing of materials to suppliers; - MRP and equipment planning, participation in production plans preparation, capacity utilization; - Organization of equipment, materials and raw materials transportation, agreement of shipping process with freight forwarders, mostly foreign ones; - Purchase of materials and components (foreign and local suppliers), lead time fulfilment control, handling… Show more - OEM Customer service process organization and optimization; - Orders placement for purchasing of materials to suppliers; - MRP and equipment planning, participation in production plans preparation, capacity utilization; - Organization of equipment, materials and raw materials transportation, agreement of shipping process with freight forwarders, mostly foreign ones; - Purchase of materials and components (foreign and local suppliers), lead time fulfilment control, handling complaints; - Organization of customs clearance for equipment, raw materials, finished goods and materials (cooperation with customs broker for import and export of goods); - SAP (mm) - Cooperation with clients for the volumes of shipments; - Control of stock levels, material flow analysis, inventories handling; - Inventarisation and optimization of warehouse usage; Controlling of returnable packaging stocks and movements. Achievements: - Start of work with new customs broker and company registration on new customs post; - Optimization of logistics processes of current production projects; - Development of cooperation with express-carrier; - Transportation costs analysis, routes optimization. Show less



BSH Home Appliances Group

• Germany
• Manufacturing
• 700 & Above Employee

• Customs Specialist

  • Sep 2015 - Jul 2016

  Saint Petersburg, Russia Сorrespondence with suppliers, freight forwarders and carriers; Processing of import plans and organizing of customs activities for cargo clearance; Organization of AEO deliviries (from planning to closing of in transit delivery to factory); Coordination of shipments following via AEO, customs transit and declaration regimes; Monitoring and control of goods transportation to factory, dispatching; Preparation of documents for customs clearance (truck, container and airtransport… Show more Сorrespondence with suppliers, freight forwarders and carriers; Processing of import plans and organizing of customs activities for cargo clearance; Organization of AEO deliviries (from planning to closing of in transit delivery to factory); Coordination of shipments following via AEO, customs transit and declaration regimes; Monitoring and control of goods transportation to factory, dispatching; Preparation of documents for customs clearance (truck, container and airtransport, incl. express deliveries); Translation of technical documentation; Reporting (statistical reporting, 1С, AEO reports to customs authorities). Achievements: - Introduction of truck time slots system; - AEO process development; - Rationalization of cargo handling transporting to factory under AEO regime; - Completed training for familiarisation with Bosch production processes.

• Customs Group Trainee

  • Jul 2014 - Sep 2015

  Saint Petersburg, Russia - Control of inbound materialflow; - Organizing of transport for import and export cargo; - Preparation of documents for customs clearance (for import of samples for testing, component parts for production, spare parts for equipment and export of production and samples); - Coordination with suppliers, freight forwarders and carriers; - Reporting (to customs authorities and workflow)



OJSC TLC (Port and infrastructure asset management) - Sea Commercial Port of Ust-Luga

• Sales manager's assistant

  • Feb 2014 - Sep 2014

  Saint Petersburg, Russia - Contracts translation (freight forwarding, port services and laws) - Cold calls for clients search Achievements: - Expanded clients database