Experience

AS Tallinn Airport GH

• Estonia
• Airlines and Aviation
• 1 - 100 Employee

• • Apr 2023 - Present

• • Jan 2019 - Apr 2023

  - Involvement in employee recruitment and hiring processes- Organization of communication process within the team: meetings, 1-to-1 conversations, trainingsessions and workshops- Control and coordination of workflow, smoothness and speed of passenger service during shift- Preparing holiday schedule for team members- Management of team related documentation- Keeping a record of working time, validation of work time tables- Preparing daily work plans for the entire department- Making operational changes in the work plan on the basis of service needs and according to real-time aircraft departures Show less

• • Jan 2016 - Dec 2018

  - Checking-in passengers on their flights and inspection of travel documents- Weighing and checking in luggage, accepting payments for extra services- Following airline and airport procedures and policies- Conducting practical training sessions for new colleagues (2 week practice)- Conducting different class trainings for colleagues (IRRE rebooking for AY and LH; passengerservice training)- Solving more complex situations as Flight Manager (overbookings, reseating, ticket issues, deniedboardings, INAD pax)- Temporarily replacing shift supervisors and carrying their daily routine duties Show less



Swissôtel Tallinn, Estonia

• Estonia
• Hospitality
• 1 - 100 Employee

• • Sep 2014 - Jan 2016

  - Dealing with incoming telephone calls and e-mails- Organizing and providing administrative support to meetings and events- Communicating with various departments within the hotel- Developing and maintaining productive, service focused working relationships with the clients- Assisting Sales managers with their everyday tasks

• • Jan 2014 - Sep 2014

  - Handling of all incoming hotel reservations as per company standards- Checking individual and group reservations on daily basis to ensure information accuracy- Receiving and proceeding with guests' request over the phone or e-mail- Full cooperation with clients and colleagues in a prompt and helpful manner- Active selling hotel's services and products to guests



Radisson Blu Hotel Olümpia

• Estonia
• Hospitality
• 1 - 100 Employee

• • Aug 2012 - Jan 2014

  - Fast&efficient check-in and check-out- Receiving cash payments and making card transactions.- Sales of extra services & upselling- Receiving guest requests by internal telephone- Making new reservations for the guests by telephone when reservation centre is closed- Preparations for arrivals of organized tourist groups (entering group lists into property managementsystem, assigning rooms for all members of the group, keycards coding)

• • Jul 2011 - Aug 2012

  Organisation of work process of breakfast waiters team according to Radisson Super Breakfast Standards:- Scheduling and workforce planning- Control of fulfillment of standards- Receiving cash payments & making card transactions- Communicating with guests- Checking guests' satisfaction

• • Mar 2007 - Jun 2011

  High quality service of guests during the breakfast according to Radisson Blu Super Breakfaststandards:- Meeting&greeting guests- Serving hot beverages- Cleaning tables- Refilling of the buffet table​