Experience

Mona Hotel Management

• Serbia
• Hospitality
• 1 - 100 Employee

• Corporate Sales Specialist

  • Jan 2023 - Present

  * Management of the corporate sales department* Working on corporate contract with companies * Proactive market research* Financial reporting of the results of the corporate department* Planning events at the hotel for business partners on a quarterly basis* Creating and implementing a corporate budget* Collaborating with marketing, sales and reservation department

• Reservations Coordinator

  • Apr 2022 - Jan 2023

  * Changing contingents and prices through on line channels* Providing all informations about hotel* Sorting incoming e‑mail, preparing outgoing e‑mail* Answer telephone and e‑mail requests for individual reservations* Make changes and cancellations to existing reservations* Filling reservation rooming list* Dealing with guests complains

• Assistance Front office Manager

  • May 2021 - Apr 2022

  * Manages and motivates the Front Office team in order to provide a high standard of servicefor customers* Welcoming guests and develop high quality relationships with guests throughout their stay* Handles any guest complaints and providing fast solution* Assisting with check‑in and check‑out procedures

• Reservations Agent

  • Nov 2019 - May 2021

  * Making reservations vie phone, email* Filling rooming list* Answering the phone calls and providing all informations to the guests* Comunication with front offce department

• Receptionist

  • Nov 2016 - Nov 2019

• Front Desk Receptionist

  • Nov 2016 - Oct 2019

  • Check in• Check out• Giving all need informations to guests• Concierge services• Making reservations (by phone, by email, online system)• Strong interpersonal and communication skills• High attention to details• Excellent work oganization


Hotel In
• Germany
• Hospitality
• 1 - 100 Employee
• Back Office Employee

  • Mar 2014 - Jul 2014

Metropol Palace, The Luxury Collection Hotel in Belgrade
• Waiter

  • Jun 2013 - Sep 2013

N Hotel
• Germany
• Hospitality
• 1 - 100 Employee
• Receptionist

  • Jul 2012 - Aug 2012

InterContinental Hotels Group (IHG®)
• India
• Retail
• 1 - 100 Employee
• Waiter

  • Mar 2012 - Jun 2012