Experience

4it

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Chief Operating Officer

  • Aug 2022 - Present

  Miami-Fort Lauderdale Area • Oversee overall company operations and drive annual organization strategic planning process to achieve short and long term needs and goals • Translate strategy into actionable goals for performance and growth helping to implement performance management • Drive initiative to establish compelling and integrated employee value proposition • Build strong relationships with direct reports; listen to, coach, motivate and recognize them • Ensure development and retention of top talent… Show more • Oversee overall company operations and drive annual organization strategic planning process to achieve short and long term needs and goals • Translate strategy into actionable goals for performance and growth helping to implement performance management • Drive initiative to establish compelling and integrated employee value proposition • Build strong relationships with direct reports; listen to, coach, motivate and recognize them • Ensure development and retention of top talent, advise on and resolve complex employee relations and performance management issues • Create and implement business strategies and KPIs across key internal functions • Monitor performance with follow-up and establish corrective action as needed, and prepare detailed reports, both current and forecast • Maintain and build trusted relationships with key customers

• Director, Technical Operations & Infrastructure

  • Jul 2019 - Aug 2022

  Miami/Fort Lauderdale Area • Provide leadership and strategic direction in the delivery of activities, projects, programs and services of the Technical Operations department • Plan, direct and design 4IT's IT infrastructure while simultaneously managing the IT team responsible for maintaining that infrastructure • Develop as well as maintain strategic partnerships with entire cross-functional organizations • Control and comply with operating expenses, forecasting, capital budget and strategic planning for… Show more • Provide leadership and strategic direction in the delivery of activities, projects, programs and services of the Technical Operations department • Plan, direct and design 4IT's IT infrastructure while simultaneously managing the IT team responsible for maintaining that infrastructure • Develop as well as maintain strategic partnerships with entire cross-functional organizations • Control and comply with operating expenses, forecasting, capital budget and strategic planning for technical department • Evaluate, plan, promote, and execute long-term solutions to current and previous issues to ensure productive resolutions and high customer satisfaction is achieved • Facilitate team member engagement by clearly communicating the company’s vision, mission, and strategic objectives

• Manager, Technical Operations

  • May 2018 - Jun 2019

  Miami/Fort Lauderdale Area • Manage Technical Operations Team and Project Head • Manage internal IT infrastructure • Oversee management and schedule coordination with other interdepartmental teams and customers • Provide knowledge and training on products to internal team • Create and development a growing technical staff, designing future process and procedure for company growth • Participate in management meetings to discuss budget, strategic planning, cost benefit analysis and goal setting

• NOC Manager

  • Apr 2016 - May 2018

  Miami/Fort Lauderdale Area • Responsible for managing and coordinating the NOC team. The main aim for this coordination is to ensure that the systems runs efficiently without interruption. • Monitors and consolidates relevant operational KPIs and SLA compliance as input to customer operations and SLA reporting in operations management • Responsible for driving synergies and cost savings by applying best in class service methodology (i.e. trouble shooting scripts, provisioning of self service tools for the office IT… Show more • Responsible for managing and coordinating the NOC team. The main aim for this coordination is to ensure that the systems runs efficiently without interruption. • Monitors and consolidates relevant operational KPIs and SLA compliance as input to customer operations and SLA reporting in operations management • Responsible for driving synergies and cost savings by applying best in class service methodology (i.e. trouble shooting scripts, provisioning of self service tools for the office IT areas) • Ensures that the systems and technology used are constantly upgraded to remain relevant. • Isolate problem trends and ensure that troubleshooting efforts are completed for recurring problems until permanent solutions are found • Perform regular reviews with Analysts and business leadership in an effort to develop business processes and talent • Develop metrics and report effectiveness and quality of work to measure the success of the worldwide Network Operations team

• Senior Systems Engineer

  • 2010 - Apr 2016

  Miami/Fort Lauderdale Area • Maintains network performance by performing network monitoring and analysis using Nable + LabTech • Address critical customer-impacting server, network, applications issues from inception to resolution • Provisioning (IP assignment, network configuration, DNS and DHCP setup, customer backup and disaster recovery plan, and other customer network services • Plan, develop and deploy Powershell scripts to implement high-availability, site resilient solutions • Server build and… Show more • Maintains network performance by performing network monitoring and analysis using Nable + LabTech • Address critical customer-impacting server, network, applications issues from inception to resolution • Provisioning (IP assignment, network configuration, DNS and DHCP setup, customer backup and disaster recovery plan, and other customer network services • Plan, develop and deploy Powershell scripts to implement high-availability, site resilient solutions • Server build and installs, application upgrades, network equipment build and installation • Upgrades network and systems by conferring with vendors; developing, testing, evaluating, and installing enhancements • Designing, installing and maintaining network infrastructure including routers, switches, access points, cabling • Work with team to develop systematic process to better troubleshoot and identify root causes of issues • Managing and administering windows network and group policies in a multi-domain environment • Systems management and troubleshooting (vSphere Hypervisor 4.x and 5.x, vCenter 5.1) • Manage datacenter systems to ensure that the data and communication systems are always secure, updated, and available • Perform routine system maintenance daily to ensure availability of data and communication services at all times during production hours • Installing and administering Barracuda products, Web Filter, Spam Filter, Mail Archiver, Load Balancer • Installing and configuring third-party application like Desktop Authority, Quickbooks, LexisNexis, Time Matters, Practice Master, the Financial Edge, BlackBerry Server • Researching and executing technological solutions for business process improvements, including cost-saving optimizations • Effective decision-making in high pressure environments. • Insure confidentiality of sensitive financial and inventory related information of clients. • Part of the on-call rotation to address any afterhours issues to meet the company SLAs



System and Computer Consultants

• IT Business Analyst

  • 2005 - 2009

  Dominican Republic • Database tuning and optimization of database performance, such as, SQL server, Pervasive.SQL 2000i, MySQL Enterprise Server , MS Visual Foxpro 9.0 Database Development System. • Designing and developing software for: Hospital, schools, restaurants, pharmacies, industrial free zone, store by departments. Such as, human resources, payroll system, inventory control, point of sale, production system, quality control system Iso-9002 and accounting. • Configuring LAN and WAN, network… Show more • Database tuning and optimization of database performance, such as, SQL server, Pervasive.SQL 2000i, MySQL Enterprise Server , MS Visual Foxpro 9.0 Database Development System. • Designing and developing software for: Hospital, schools, restaurants, pharmacies, industrial free zone, store by departments. Such as, human resources, payroll system, inventory control, point of sale, production system, quality control system Iso-9002 and accounting. • Configuring LAN and WAN, network configuration, maintenance and management • Training companies to increase the security on computer platforms. Computer conferences about virus, security and implementation of controls. • Evaluate and made recommendations on hardware upgrades, capacity planning, and planning for future needs Show less



MAXXIM MEDICAL INC- Industrial Free zone

• IT Operations Manager

  • 1998 - 2004

  Dominican Republic • Designed and developed stored procedure (SQL), optimize database performance and manage all database upgrades. Interface with software development team to provide database design work and support. • Evaluated and made recommendations on hardware upgrades, capacity planning for future needs • Provided support services for Engineering and other technical teams • Provided clear communications to users about problem resolutions and system outages • Assured maximum possible service… Show more • Designed and developed stored procedure (SQL), optimize database performance and manage all database upgrades. Interface with software development team to provide database design work and support. • Evaluated and made recommendations on hardware upgrades, capacity planning for future needs • Provided support services for Engineering and other technical teams • Provided clear communications to users about problem resolutions and system outages • Assured maximum possible service availability and performance • Designed policy for disaster recovery • Managed IT management budgeting, planning and database systems strategy • Managed installation procedures and maintenance policy for hardware locally and remote locations • Designed and developed software for accounting and Payroll department, human resources • Technology of Recognitions of digital tracks implements using Biometric clocks for Payroll System Show less



MICROTEK MEDICAL, INC, Industrial Free zone

• Systems Administrator

  • 1995 - 1997

  Dominican Republic • Managed and Administered windows network and active directory • Configured LAN and WAN, Network configuration, maintenance and management • Designed and developed software for small department such as human resources, production and material Inventory. • Fixed data corruptions using tolls like FoxPro, Access and others utilities