Vladimir Kibkalo

Head Of Customer Support at ReConvert
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Contact Information
us****@****om
(386) 825-5501
Location
UA
Languages
  • Английский Professional working proficiency
  • Russian Native or bilingual proficiency
  • Ukrainian Native or bilingual proficiency

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5.0

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Marina Tsimbler

I had the pleasure of working with Vladimir in ReConvert, where he started as a Support Manager and was promoted to Head of Support. During this time, Vladimir took on additional responsibilities related to QA and demonstrated a solid understanding of the processes involved. Vladimir was always reliable and dedicated to ensuring that the Support team delivered high-quality work to our clients. His attention to detail and commitment to accuracy was impressive, and he was always willing to help when needed. Overall, I would recommend Vladimir for any position related to Support or QA. He is a valuable member of any team and would be an asset to any organization.

Ariyeh Even Haim

QA team. Loyal, hard working, and redefining the term work ethic every single day. Supported all 5 of our SaaS products with excellence, generated well over 1,000 reviews for our apps & did his best to communicate with our customers in order to really identify their issues and resolve them with maximizing efficiency and satisfaction for both our company and the customer. When it comes to QA Vladimir really thinks of every detail, he is very details oriented and makes sure that EVERYTHING works, I kept being surprised with the rare edge cases he was able to find and fix before we released new features to production. Not only that, Vladimir helped us making our product better by managing customer requests and creating detailed "how to" articles for our help center. Overall smart, capable and awesome guy. Thank you! 🙏

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Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Head Of Customer Support
      • Feb 2022 - Present

    • Support Manager
      • Apr 2020 - Feb 2022

      - Supporting and guiding customers at each stage about ReConvert apps;- Providing the best experience possible according to the company's and Shopify policies;- Handling emails and live chats via Crisp;- Managing and refunding charges via Shopify partner account and via admin tools;- Handling complaints and issues;- Investigating and resolving issues and bugs;- Generates positive reviews and feedback on the app market.

    • Project Manager
      • Aug 2018 - Jun 2019

Education

  • Приазовський державний технічний університет
    Бакалавр, Устный и письменный перевод ( Английский - Немецкий )
    2013 - 2017

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