Experience

Underwater World Pattaya Limited

• Thailand
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Customer Service Support Manager

  • Aug 2016 - Present

  Started as a sales representative in the Russian market and gradually became a Sales Coordinator in all markets then eventually took over Customer Support and Reception. Issuing special rate contracts to travel agencies, negotiating various deals with them to increase visitorship, handling bookings, and coordination with other departments on special requests from travel agencies (as a sales coordinator), monitoring and answering reviews in google, tripadvisor, facebook, answering incoming phone calls, handling complaints, preparing SOP, preparing memorandums (as a customer support officer), coordinating development of CRM for Sales and Marketing departments Show less



Underwater World Pattaya

• Thailand, Pattaya

• Senior Marketing Executive

  • Nov 2013 - Sep 2015

  Develop Russian and Indian markets. While still working in Pegas Touristik I was offered this position as the company needed to take advantage of the constantly growing Russian market. My duty was to increase visitorship by maintaining a relationship with old partner companies and build with new ones. The main strategy was participation in various Exhibitions and conduction of Sales Calls both in and out of the country. Besides this, doing promotions and advertisements in the media was also my direct responsibility. In order to keep senior management updated various reports and analyses were needed to be prepared on a regular basis too. After the resignation of another Senior Marketing Executive responsible for the Indian market, the market was handed over to me. My other key duty was to work with Pattaya taxis and make them interested in bringing FITs to our attraction. Show less