Experience

Telecentras

• Lithuania
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Project Manager

  • Dec 2018 - Present

  I am responsible for implementation of the IT service management (ITSM) processes, based on the Ivanti ITSM software. During the two years of working, I strengthened my IT knowledge, gained experience in T-SQL querying, together with HTML programming and report building skills on BI solutions. I also developed a strong understanding of applying ITIL best practices in ITSM. I am responsible for implementation of the IT service management (ITSM) processes, based on the Ivanti ITSM software. During the two years of working, I strengthened my IT knowledge, gained experience in T-SQL querying, together with HTML programming and report building skills on BI solutions. I also developed a strong understanding of applying ITIL best practices in ITSM.



Cgates

• Lithuania
• Telecommunications
• 1 - 100 Employee

• Project Manager

  • May 2018 - Nov 2018

  IT and TV projects management IT and TV projects management



Telia

• Sweden
• Telecommunications
• 700 & Above Employee

• Service owner

  • Apr 2010 - Apr 2018

  TV service TSO. My main responsibilities was:- Product budgeting and management- SLA / OLA Controller, periodic discussions with departments to improve product quality- Organization of new release testing and coordination of projects to carry out work in time and with the best quality. - Tests case making and UAT Testing Management- Coordination of service development projects and launching them into commerce- Identifying and Removing the Causes of Non-Compliance with the TV Product's KPI-Product KPI maintenance and non-compliance- Development of monitoring systems and owner roles-All other works collaborate with all the company's departments on improving the quality of TV services (technical advice, conflict resolution solutions, marketing quality improvement offerings, dissemination of knowledge about TV service activities, etc.) Show less

• IT system analyst

  • Aug 2006 - Sep 2010

  -SQL programmer-Generating and Managing Quality Reporting Tools: SQL, Arbor, MDX, OLAP, Pivot, Reporting Services, FrontPage-Decisions for departments to improve the quality of work and work efficiency-Measuring service quality indicators (B2C, B2B, indicators provided by the Communications Regulatory Authority and others).