Experience

MUSETTE

• Romania
• Retail Apparel and Fashion
• 1 - 100 Employee

• Senior Logistics Manager

  • Dec 2020 - Present

• Head Of Customer Care

  • Jan 2018 - Dec 2020



Hostminded

• Denmark
• Hospitality
• 1 - 100 Employee

• Guest Experience Manager

  • Aug 2017 - Dec 2017



MUSETTE

• Romania
• Retail Apparel and Fashion
• 1 - 100 Employee

• Head Of Customer Care

  • Feb 2015 - Jul 2017

  My main responsibility is to coordinate the Customer Care Department, by implementing new and better procedures, improving the work flow and searching for the best ways to increase our clients’ satisfaction.Responsibilities:-Ensuring departments smooth functioning. I developed a system by which we increased our productivity, becoming more efficient;-To represent our company in relation to public institutions like ANPC and The National Research & Development Institute for Textures and Leather-To interact with all Musette stores and ensure the proper procedures concerning complaints processing.-To ensure the necessary legal documents so we can conduct a proper activity (Mainly legal documents concerning clients and companies rights and obligations). To keep an eye on for the legal modifications made by the government, that have a direct impact on us.-To keep constant contact with our factories and all of our departments.-Monthly reports for the General Manager. Show less

• Website Operator

  • Sep 2015 - Sep 2016

  My main responsibility is to verify and update information on the website, process all orders from our clients and offer them the best support. The platform that we use is Magento.Responsibilities: -Content management ( adding products ; updating information regarding products, terms and conditions and policies);-Identifying any problems with the website, and solving them on the spot or sending them to the programmer in order to be solved.;-Support for our clients;-Finding new methods to increase sales. Show less



Blue Point Telecom

• Romania
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Team Leader

  • Jul 2013 - Jan 2015

  Coordinating following projects: Rentrop & Straton B2B (5 Fte`s) Vodafone Non VPN B2B (2 Fte`s) Vodafone Gold Sleepers (5 Fte`s) Vodafone Winback (10 Fte`s) Vodafone VMB (17 Fte`s) Attributions: -Monitoring Results -Motivating the team -Team meetings -Offering regular feedback to team members and elaborating action plans in order to constantly improve results -Establishing the campaign schedule every month on Rentrop & Straton project. -Constantly monitoring data base quality and offering feedback -Regular meetings with Rentrop&Straton or Vodafone representatives to discuss about new solutions to improve products, results and customer experience -Daily and weekly performance reports -Coaching -Training for newcomers Show less



Studio Moderna

• Switzerland
• Retail
• 700 & Above Employee

• Team Leader

  • Nov 2010 - Jul 2013

  Coordinating following projects: 3rd party-Vodafone telesales project Fully Mobile ( 20 Fte’s) Internal telemarketing project (10 Fte’s) Attributions: -setting team goals and individual targets for my team members (both short and long term); -close monitoring on team objectives and elaborating individual action plans in order to reach them; -team motivation; -regular team meetings; -offering regular feedback on team and individual performance; -career coaching for team members; -recruiting team members; -constantly improving training plans for newcomers; -regular analysis of performance and volume reports; -constantly trying to improve operational processes within the team; -results forecasting; -regular and on demand performance reports; -insuring the standard of quality that our customer (Vodafone) demands; -regular meetings with Vodafone representatives in order to discuss results related topics; Show less



Mplus Slovenia

• Slovenia
• Advertising Services
• 1 - 100 Employee

• Telesales Consultant

  • Jun 2010 - Nov 2010

  Working on outsources telesales projects for Vodafone: Vodafone Home Vodafone Fully Mobile Responsibilities: -specific retention and sales activities; -offering over the phone information about our services, to our existing and potential customers, in order to sale them. Working on outsources telesales projects for Vodafone: Vodafone Home Vodafone Fully Mobile Responsibilities: -specific retention and sales activities; -offering over the phone information about our services, to our existing and potential customers, in order to sale them.