IT Director & Business Owner

• Nov 2022 - Present

IT Manager & Scrum Master

• Apr 2021 - Nov 2022

As an IT Manager and Scrum Master at Mega Image, I thrived in leading IT teams and managing complex projects. My expertise encompassed strategic planning, technical feasibility, resource allocation, contract negotiation, and financial management. I adeptly employed industry-standard project management tools, risk analysis, and performance tracking to ensure successful project execution. Additionally, I focused on fostering strong communication with stakeholders, providing targeted team training, and staying up-to-date with industry advancements to drive continuous improvement and achieve outstanding results. Show less

IT Manager & Business Owner

• Feb 2019 - Apr 2021

Serving as an IT Manager at RedUnit, my responsibilities encompassed coordinating technological research, managing financial objectives via budgeting and resource allocation, and facilitating efficient communication between clients and developers. Emphasizing staff development, I prioritized recruitment, training, and mentorship, while safeguarding company assets through disaster recovery procedures and information security measures. In my role, I also supervised significant IT projects and managed local applications. Additionally, I offered support to the IT team and actively engaged in development, testing, and implementation processes, while maintaining open communication with senior staff. Show less

Senior System Engineer

• Mar 2015 - Feb 2019

As a Level 3 System Engineer at UniCredit, my responsibilities included managing a fleet of 300 physical and 50 virtual servers, providing level 3 support for incidents, changes, and requests related to IT infrastructure, installing and configuring system components and server software for Windows servers, managing backups and restore operations, scripting and configuring in the context of systems and infrastructure, monitoring infrastructure, systems, servers, and databases, and handling incident and problem management. In addition, I advised on capacity management, contingency planning, IT service continuity management, automation of repetitive tasks, and security. I participated in defining and documenting configurations of systems and infrastructure, defining and documenting operational procedures, architectural design/reviews, drafting technical content for the knowledge base, evaluating and implementing security standards, and participating in coordination and project meetings. Some of the technologies I worked with included Windows Server, Exchange, VMware, Symantec Antivirus and NetBackup, Nagios, Centwin, Jboss, BlackBerry, BluePrint, EMC, Powershell, DeviceLock, LanDesk, and CA CMDB and ServiceDesk. Show less

Senior System Engineer

• Mar 2013 - Mar 2015

As an IT specialist, my duties included managing Lotus Notes accounts such as creation, deletion, and recertification, Lotus Domino server upgrades and patch implementations, email distribution group management, and shared mail inbox database management. I also managed access control lists (ACL) for Lotus Notes mailboxes and custom applications, installed and configured Lotus Notes clients, and performed account password resets and login troubleshooting. Additionally, I troubleshooted iNotes access and login issues, managed Lotus Notes mailboxes, and assisted with Blackberry server/device management, including account creation, deletion, and policy application, as well as locking, disabling, and remotely wiping devices. I helped users synchronize contacts between Lotus Notes clients and Blackberry devices, and resolved Blackberry device email, calendar, and contacts issues. Other tasks included: managing iPhone devices with Lotus Traveler, troubleshooting Lotus Sametime login and contact list issues, resolving anti-spam email issues, and administering IBM Content Collector (ICC) and FileNetP8. In terms of ERP, I managed Costpoint and maintained system security, patching, and upgrades. I provided user support for multiple financial areas, created complex reports and dashboards, and troubleshooted performance issues and critical system errors. Finally, I participated in continuous improvement efforts to enhance system performance and functionality. Show less

System Support Engineer

• Jan 2013 - Mar 2013

Deserving a key role as an IT Support Engineer of Level 2, my core duties comprised of offering assistance in troubleshooting hardware and software problems, maintaining data backup and disaster recovery procedures, and handling system upgrades. Additionally, I was accountable for providing assistance to IT technicians in the analysis of technical problems, offering solutions, and ensuring client satisfaction. I collaborated with other teams within the company to provide a unified support service, while also maintaining an inventory of hardware and software components. As an IT Support Engineer, I assisted with the management of workstations, laptops, mobile devices, servers, and network components. I provided support for remote employees, helped manage access and identity management systems, and helped maintain the helpdesk ticketing system. Moreover, I was responsible for monitoring system performance, identifying potential problems, and suggesting improvements to enhance performance. I kept myself updated with the latest technological advancements and worked towards acquiring more knowledge in IT support. I also facilitated the implementation of new technologies and procedures that would increase the efficiency of the IT department, while ensuring compliance with company policies and procedures. Show less

System Support Engineer

• Aug 2011 - Jan 2013

In the role of support specialist, my responsibilities included providing assistance to the Bank's personnel with all software applications via phone and email. This included supporting hardware, peripherals, and network access, as well as providing administration of computer accounts, user accounts, and passwords. I troubleshooted computer problems to determine the source of the issue and advised on appropriate action, and provided support for the Microsoft Windows Suite and other assigned software. Additionally, I served as a liaison between users and other departments within the Bank to resolve any issues that were raised. Other responsibilities included tracking user requests and assigning priority based on their level of importance, such as emergency, immediate, high priority, moderate, general, or suggestion. I monitored the help desk application and email for support inquiries, and completed any other duties as assigned. Show less

System Support Engineer

• Feb 2010 - Jul 2011

As a System Support Engineer, my responsibilities included ensuring the development and observation of system standards, setting up communication infrastructure to facilitate effective interaction within a specified user area, and managing networks. I also carried out all necessary administration tasks, such as monitoring system performance, ensuring successful backup procedures, and developing and implementing disaster recovery plans. Additionally, I estimated costs for system hardware and software changes, including conducting competitive analysis for future requirements. Other tasks included adding and configuring new workstations, setting up user accounts, and installing system-wide software. I also designed and implemented LAN/WAN network solutions, utilizing technologies such as routing, switching, wireless, VPNs, and firewalls. Show less