Experience

Speedcast

• United States
• Telecommunications
• 700 & Above Employee

• CSC Engineer

  • May 2020 - Present

  Technical remote support at Speedcast Servicedesk on end-to-end VSAT service, restore services using remote tools or guide local point of contact over the phone on steps to take to recover communication services.Antenna system fault troubleshooting and escalation to Field Services for repairs with root cause analysis.Adhere to incident update policies and contracted guidelines Utilising broad range of software and utilities - ServiceNow, Teams, Dataminer, Enterprise Capacity Manager, GrafanaEngage with various global teams, satellite operators and teleports during troubleshooting of local isolated issues and large network issues – transmit / 5G interferences, bad crosspol isolations, raised noise floor, transponder issues, etc. iDirect & Newtec Hubside equipment troubleshooting and configuration.

• Field Service Technician

  • Jan 2017 - May 2020

  Install and provide repair service of VSAT communications systems at remote locations, all major antennas – Seatel, Intellian, Spacetrack, Sailor, Orbit. Configure and deploy various networking infrastructure & equipment, building redundant data centres on Cruise vessels. Experienced in global telecommunications projects within Oil & Gas and Maritime industry.Fibre, data, coax, power cable installation (cable pulling, termination).Survey the client sites for upcoming installations of VSAT, LTE, FleetBroadband.



Harris CapRock

• Aberdeen, United Kingdom

• Field Service Technician

  • Sep 2014 - Jan 2017

  Install and provide repair service of VSAT communications systems and networking equipment at remote locations; Install and provide repair service of VSAT communications systems and networking equipment at remote locations;



Harris CapRock

• Aberdeen, United Kingdom

• Incident Administrator/ Asset Management

  • Oct 2013 - Jul 2014

  Utilize Incident Console to identify Incident tickets to be updated; Ensure ticket updates are clear and precise and are completed on an agreed timescale; Liaise with Field Engineers / Supervisors and Global Supply Chain; Update asset data base and produce new guidelines for FS Siebel Asset Management. Utilize Incident Console to identify Incident tickets to be updated; Ensure ticket updates are clear and precise and are completed on an agreed timescale; Liaise with Field Engineers / Supervisors and Global Supply Chain; Update asset data base and produce new guidelines for FS Siebel Asset Management.



PC SOLVE LTD

• Peterborough, United Kingdom

• IT Service Technician

  • Nov 2011 - Apr 2013

  Laptop and desktop computer repairs; Install and configure Windows operating systems; Sales and customer support service in person or over the phone; Train and support new apprentices; Assist with general shop administrative duties; Stock check and order new products. Laptop and desktop computer repairs; Install and configure Windows operating systems; Sales and customer support service in person or over the phone; Train and support new apprentices; Assist with general shop administrative duties; Stock check and order new products.



SIA Pro Line D

• Latvia

• Computer Technician

  • Jan 2010 - Jul 2011

  Assemble desktop/ laptop computers; Diagnose faults in computer systems; Replace or upgrade internal components in various electronic devices; Service or repair call-outs to customer premises; Network installation & configuration; Assemble desktop/ laptop computers; Diagnose faults in computer systems; Replace or upgrade internal components in various electronic devices; Service or repair call-outs to customer premises; Network installation & configuration;