Group Junior Manager Digital Marketing

• Jan 2022 - Present

Online Media Manager

• Nov 2020 - Dec 2021

Customer Support Specialist

• Apr 2020 - Aug 2020

- Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts - Provide accurate, valid and complete information by using the right methods/tools - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Activities Lead

• Jul 2019 - Mar 2020

- Organizing and delivering the social and leisure program - Booking activities and payment processing - Ensuring any queries are all dealt with in a courteous and professional manner - Providing the necessary assistance and effectively dealing with any requests and feedback - Organizing and delivering the social and leisure program - Booking activities and payment processing - Ensuring any queries are all dealt with in a courteous and professional manner - Providing the necessary assistance and effectively dealing with any requests and feedback

Management Assistant

• Oct 2018 - Jul 2019

- Leading small projects and sub projects - Supporting major projects - Drawing/redrawing process flow charts - Generating statistics and analyses - Writing and editing internal and external information - Leading small projects and sub projects - Supporting major projects - Drawing/redrawing process flow charts - Generating statistics and analyses - Writing and editing internal and external information

Activities Lead

• May 2018 - Oct 2018

- Organizing and delivering the social and leisure program - Booking activities and payment processing - Ensuring any queries are all dealt with in a courteous and professional manner - Providing the necessary assistance and effectively dealing with any requests and feedback - Organizing and delivering the social and leisure program - Booking activities and payment processing - Ensuring any queries are all dealt with in a courteous and professional manner - Providing the necessary assistance and effectively dealing with any requests and feedback

Assistant Digitization & Market Analysis

• Sep 2017 - May 2018

- Representing executive in his absence - Leading meetings and projects for executive - Being an interface between all the departments - Producing new information by transmitting and editing text, data, and graphics - Writing and editing content for the websites and general client information - Analyzing and drawing new processes - Evaluating and analyzing customer surveys - Representing executive in his absence - Leading meetings and projects for executive - Being an interface between all the departments - Producing new information by transmitting and editing text, data, and graphics - Writing and editing content for the websites and general client information - Analyzing and drawing new processes - Evaluating and analyzing customer surveys

Banking Assistant

• Aug 2016 - Jun 2017

- Corresponding with customers via telephone or email- Promoting and cross-selling banking products and services - Managing customer requests for opening new accounts, funds transfer, loan payments and general inquiries

Assistant Marketing Manager

• Aug 2015 - Aug 2016

- Event planning - Planning of promotional events - Developing concepts for events - Evaluating the effectiveness of advertising campaigns - Managing budgets and carrying out financial analysis - Writing and editing content for the websites and general client information - Proofreading and planning press releases