Experience

Premier Stair

• Construction
• 1 - 100 Employee

• Office Coordinator

  • Aug 2019 - Present



Spruce Power

• United States
• Services for Renewable Energy
• 1 - 100 Employee

• Homeowner Support Coordinator

  • Dec 2015 - Aug 2019



Achilles Information Limited

• Houston, Texas Area

• Operations Team

  • Nov 2013 - Dec 2015

  , Achilles Information Limited Customer;  Construct office policies, establish standard operating procedures, measure results against standards, make necessary amendments.  Update management by reviewing and analyzing reports, summarizing information, and identifying trends in the industry  Achieve financial objectives, prepare budget, calculate expenditures for the fiscal year, and analyze variances  Enter commercial invoices for payment  Implement processes and train employees on new office systems  Handle equipment procurement (furnishing, kitchen break room appliances, and scanners printer)  Perform quality check and verify a variety of data for accuracy  Research the resolution of incorrect, missing or unclear information  Delegate and monitor clerical and administrative functions  Process and distribute daily logs reports  Render invoices and manual reports for distribution to the requesting departments  Interpret pricing contracts to ensure accurate rating Show less



Ocwen Loan Servicing Company

• Mortgage Customer Service Provider

  • Oct 2012 - Nov 2013

  Answer complex questions, assist customers who are struggling financially, collect payments, gather loan modification documents and set up future appointments  Provide friendly and empathetic assistance to all customers  Offer long term resolutions to customers to resolve delinquency  Become familiar with the customer relations functions and the services offered  Log all borrower contacts into the loan servicing system  Properly document Ocwen’s mortgage servicing system to ensure high quality customer service. Follow all laws and regulations governing call centers, mortgage servicing and collections  Perform miscellaneous job related duties as assigned by the department manager  Follow company policies & procedures Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Personal Banker

  • Oct 2009 - Oct 2012

  Provide customers with full service banking by processing all financial transactions accurately and in a timely manner  Consistently achieve goals by utilizing cross selling abilities to expand bank products and services to the customers  Responsible for performing all duties relating to compliance with laws, regulations and bank policies and procedures  Sorted, distributed, and processed mail  Answered phones and greeted clients warmly  Handled faxing, imaging and scanning documents  Process payments by credit card, check and cash  Process cash advances, certified checks, loans and CDs  Accurately handling and securing large amounts of cash  Answered phones and greeted customers warmly Show less



Chartway Credit Union

• United States
• Financial Services
• 300 - 400 Employee

• Member Specialist

  • Sep 2007 - Oct 2009

  Identify and discuss financial opportunities and needs for new and existing members  Utilize strong selling abilities to explore and close the sale of Credit Union products that best meet the needs of members while achieving corporate goals  Consistently meet or achieve corporate goals while ranking in the top third of region in ancillary sales and production  Accurately providing services to members while meeting all regulations  Consistently receiving recognition in compliance by focusing on being detailed oriented while utilizing strong organizational skills.  Answered phones and greeted members warmly  Process cash advances, certified checks, loans and CDs  Accurately handling and securing large amounts of cash. Show less



Progressive Building Service

• Greater Grand Rapids, Michigan Area

• Accounts Payable Controller

  • Mar 2005 - Jul 2007

  Efficiently processed various types of account payable transactions  Data entry of vendor invoices  Employee expense reports  Process manually check requests and system generated checks and booking.  Operated effective accounts payable procedures ensuring all expenditures were accurately accounted, properly approved and processed in a timely manner  Sorted, distributed, and processed mail  Answered phones and greeted clients warmly Efficiently processed various types of account payable transactions  Data entry of vendor invoices  Employee expense reports  Process manually check requests and system generated checks and booking.  Operated effective accounts payable procedures ensuring all expenditures were accurately accounted, properly approved and processed in a timely manner  Sorted, distributed, and processed mail  Answered phones and greeted clients warmly



FedCom Credit Union

• Greater Grand Rapids, Michigan Area

• Teller

  • Aug 2003 - Mar 2005

  Provide members with full service banking by processing all financial transactions accurately  Utilized my knowledge of available bank products and services to expand member relationships and increase member base  Consistently achieve goals by utilizing cross selling abilities to expand credit union products and services  Compliant with laws, regulations and credit union policies and procedures  Sorted, distributed, and processed mail  Answered phones and greeted members warmly  Handled faxing, imaging, scanning documents and filing documents  Accurately handling and securing large amounts of cash Show less