VIVIAN KEE
Customer Service Officer at Poh Tiong Choon Logistics Ltd.- Claim this Profile
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Bio
Credentials
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FUNDAMENTALS OF TAPA FSR MANAGEMENT
Singapore Institute of Materials ManagementJan, 2019- Nov, 2024 -
CERTIFICATE IN WAREHOUSE OPERATIONS SKILLS
Singapore Institute of Materials Management
Experience
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Poh Tiong Choon Logistics Ltd.
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Singapore
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Customer Service Officer
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May 2018 - Present
1.Processed orders and prepared shipping documents, ensuring that all paperwork was accurate and up-to-date. 2.Investigated customer complaints and stock discrepancies upon delivery, working to resolve any issues quickly and efficiently. 3.Assisted customers in arranging shipments and followed up on receipt/delivery status, ensuring that customers were kept informed of progress at all times. 4.Planned and tracked shipments, ensuring that all shipments were delivered on time and to the correct destination. 5.Updated and monitored picking accuracy and warehouse activities, ensuring that all warehouse operations were completed accurately and efficiently. 6.Liaised and coordinated with warehouse and transport teams to ensure smooth delivery, working collaboratively with other teams to achieve organizational goals. Investigated and resolved orders/deliveries that were late, working to identify the cause of the delay and taking corrective action as necessary. 7.Performed other job-related functions as and when required by superior, taking on additional responsibilities to support the team. Overall, my experience in processing orders, investigating customer complaints, planning and tracking shipments, and liaising with other teams has equipped me with the skills necessary to excel in a logistics-related role. I am confident that my attention to detail, strong organizational skills, and dedication to providing excellent customer service make me a strong candidate for any logistics-related position. Show less
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Education
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2022 - 2023
University of Northampton
Bachelor of Arts - BA, International Logistics and Trade Finance -
2020 - 2021
Singapore Institute of Materials Management
College/University Preparatory and Advanced High School/Secondary Diploma Program -
2019 - 2019
Singapore Institute of Materials Management
Diploma, Diploma Logistics &Supply Chain Management -
Singapore Institute of Materials Management
Fundamentals of TAPA FSR Management -
Singapore Institute of Materials Management
Certificate in Warehouse Operations Skills
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