Experience

Welocalize

• United States
• Translation and Localization
• 700 & Above Employee

• Professional Freelancer

  • Mar 2022 - Present

  Brazilian Portuguese Linguistic Tester. The job includes four tasks: Linguistic Testing, Functional Testing, Localization and Issue Tracking. Skills developed: - Identify and fix linguistic and market-specific issues before the launch - Respond to translators’ inquiries and provide instructions and visual context as needed - Support in continuously improving the localization process - Review websites, links, and functional testing for different clients. Brazilian Portuguese Linguistic Tester. The job includes four tasks: Linguistic Testing, Functional Testing, Localization and Issue Tracking. Skills developed: - Identify and fix linguistic and market-specific issues before the launch - Respond to translators’ inquiries and provide instructions and visual context as needed - Support in continuously improving the localization process - Review websites, links, and functional testing for different clients.



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• United States

• #ONO

  • May 2019 - Present

  #ono #ono



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Risk Analyst -Customer Support

  • Jun 2020 - May 2022

  Worked for a large technology client for the Brazilian Payments team. Responsible for ensuring high-quality support solutions, and analyzing payment fraud allegations and risk accounts, while maintaining professionalism. I always exceeded the weekly goals and quality standard of 98% accuracy Skills developed: - Ability to balance fraud prevention alongside a positive customer experience - Comprehensively document investigations - Understand the risk systems and investigate account patterns - Learned to handle high volumes of tickets simultaneously while focusing on quality support.



Interland Marketing

• Marketing

  • Jan 2019 - Mar 2019

  A total service marketing agency, specialized in International Marketing. Helped with content research and translation between English and Portuguese. Skills developed: - Willingness to learn more about Global/International Marketing - Critical thinking and problem-solving. A total service marketing agency, specialized in International Marketing. Helped with content research and translation between English and Portuguese. Skills developed: - Willingness to learn more about Global/International Marketing - Critical thinking and problem-solving.



Regatta, Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• Marketing Internship

  • Sep 2018 - Dec 2018

  Regatta is a marketing communications agency that specializes in strategic brand partnership. Helped with data entry and worked in a Marketing project. Skills learned: - Developed targeted campaigns for new sales leads by email pitches, resulting in multiple responses daily - Take post-call notes and provide pre-call notes of research done on clients. Regatta is a marketing communications agency that specializes in strategic brand partnership. Helped with data entry and worked in a Marketing project. Skills learned: - Developed targeted campaigns for new sales leads by email pitches, resulting in multiple responses daily - Take post-call notes and provide pre-call notes of research done on clients.



Cultural Care Au Pair

• United States
• Individual and Family Services
• 700 & Above Employee

• Au Pair

  • Dec 2015 - Mar 2017

  This cultural exchange student program took place over 18 months in California, New York and Virgina. Successfully managed a 45-hour work week while attending English, Business and History classes. Skills learned: - Teamwork and collaboration. - Oral and written communications skills. This cultural exchange student program took place over 18 months in California, New York and Virgina. Successfully managed a 45-hour work week while attending English, Business and History classes. Skills learned: - Teamwork and collaboration. - Oral and written communications skills.



ArcelorMittal Brasil

• Brazil
• Mining
• 700 & Above Employee

• Finance

  • Mar 2012 - Mar 2014

  Assisted ArceloMittal, the largest steel company in the world, with internal audits, controls and taxation assessments. Skills learned: - Teamwork - Thinking skills (problem-solving and decision making) - Willingness to learn Assisted ArceloMittal, the largest steel company in the world, with internal audits, controls and taxation assessments. Skills learned: - Teamwork - Thinking skills (problem-solving and decision making) - Willingness to learn



SAAE - Serviço Autônomo de Água e Esgoto

• Brazil
• Utilities
• 500 - 600 Employee

• Business Professional

  • Jul 2010 - Mar 2012

  Assisted the company with client support services and financial reports. Skills learned: - Teamwork - Positive attitude - Self-management - Willingness to learn Assisted the company with client support services and financial reports. Skills learned: - Teamwork - Positive attitude - Self-management - Willingness to learn



Comercial Marra Machado

• Mateus Leme

• Business Intern

  • Jul 2007 - Jul 2008

  Coordinated employees' schedules, duties and responsibilities. Coordinated employees' schedules, duties and responsibilities.