Experience

Omnigraf Italia Srl

• Italy
• Marketing Services
• 1 - 100 Employee

• Account manager

  • Oct 2023 - Present

  Il mio ruolo consiste nel collaborare con i clienti per comprendere le loro esigenze e obiettivi di comunicazione, proponendo strategie personalizzate per promuovere i loro prodotti e servizi nel mercato turistico. Sono responsabile della gestione delle relazioni con i clienti, dalla fase di acquisizione fino alla consegna finale del progetto. Mi occupo anche di analizzare il mercato e monitorare le tendenze del settore turistico, al fine di offrire consulenza strategica e suggerimenti per migliorare la visibilità e l'efficacia delle campagne di comunicazione. Collaboro strettamente con il team creativo per sviluppare contenuti coinvolgenti e di qualità, utilizzando le più recenti tecnologie e piattaforme digitali. Show less



San Marino Viaggi e Vacanze

• San Marino
• Travel Arrangements
• 1 - 100 Employee

• Product Manager

  • Feb 2023 - Oct 2023

  Product Manager in the German tourism market. Responsible for managing land-based tourism service providers and creating customized travel packages. Co-operating with the marketing and sales team to offer tailor-made services to our clients and tracking market trends to develop new products. Owning a high attention to detail and the ability to manage multiple projects simultaneously. Product Manager in the German tourism market. Responsible for managing land-based tourism service providers and creating customized travel packages. Co-operating with the marketing and sales team to offer tailor-made services to our clients and tracking market trends to develop new products. Owning a high attention to detail and the ability to manage multiple projects simultaneously.



Fonderie PL srl

• Italy
• Mechanical Or Industrial Engineering
• 1 - 100 Employee

• Customer service and sales support

  • Nov 2019 - Dec 2022

  I was responsible for overseeing orders, from receiving them to processing them. My goal was to provide personalized and customer-oriented assistance, evaluating timelines and in-house availability. Through direct communication with customers, I supervised product-related issues (delivery times, quantities, and any new production batches) by conducting an internal feasibility analysis. Additionally, I directly managed shipments of intra-CEE orders. I was responsible for overseeing orders, from receiving them to processing them. My goal was to provide personalized and customer-oriented assistance, evaluating timelines and in-house availability. Through direct communication with customers, I supervised product-related issues (delivery times, quantities, and any new production batches) by conducting an internal feasibility analysis. Additionally, I directly managed shipments of intra-CEE orders.



GGF Group

• Italy
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Experience Specialist

  • Nov 2014 - Nov 2019

  Initially, I was responsible for processing and managing inbound requests, providing high-quality technical assistance, both B2B and B2C, from the first contact to the final management of the activity. Among the client companies were: Teuco Guzzini, Beko, Ariston Thermo. Later on, I specialized in the tourism industry, also handling insurance consulting and fraud management. Among the client companies were: Eden Viaggi and Easy Market. Initially, I was responsible for processing and managing inbound requests, providing high-quality technical assistance, both B2B and B2C, from the first contact to the final management of the activity. Among the client companies were: Teuco Guzzini, Beko, Ariston Thermo. Later on, I specialized in the tourism industry, also handling insurance consulting and fraud management. Among the client companies were: Eden Viaggi and Easy Market.