Scrum Master

• Feb 2021 - Present

Senior Scrum Master

• Jan 2019 - Dec 2019

o Created and executed strategy to achieve a competitive advantage by transforming client experience with a mobile solution. o Improved technical interactions with customers and 3 supply chain partners to reduce infrastructure provisioning from 2 months to 1 week. o Coached product owners and scrum team on best practices for agile software development. o Engaged the scrum team to understand the product and helped the product owner in the features and capabilities definition o Organized and facilitated sprint planning, retrospective, and review ceremonies. o Supported communication between stakeholders to establish the priorities and requirements for the application o Facilitated tools to estimate user stories, epics, and tasks. Also provided historical records to ensure the team improving their planning activities o Followed up scrum board and dashboard setup so executive and team knew the progress about the projects. Show less

Program and Projects Cordinator

• Jul 2016 - Sep 2018

gob.mx is the platform that concentrates all the procedures and services for Mexican citizens. 17 State agencies and more than 250 government agencies joined this effort, based on digital standards and international guidelines set by the UN, obtaining accessibility certification by W3C. With +1.5 million daily visits. o Led plans, directions and methodologies of the project management office in the NDS. Managed programs and projects associated with the digitalization of procedures and services on gob.mx platform. As a result, Mexico achieved the first place in Latin and Caribbean online services as well as the 22nd worldwide. o Helped to deliver online birth certificate application in the 26 federal states improving citizen satisfaction rate to 96.5%, becoming in the highest level of all the procedures and services. o Facilitated daily scrum stand-ups, and weekly status report, identified story tasks, external dependencies for the projects. o Coached values and principles about agile methodologies to federal entities to accomplish the digitalization of citizen procedures on time o Facilitated an effective communication to the different levels of government, agencies, suppliers and federal entities proposing the use of collaboration tools like slack. Show less

Scrum Master

• Jun 2015 - Jun 2016

o Delivered service solutions guidelines to public federal institutions including consumption, optimization and web services management, services desk process optimization, resulting in 100% of the public federal agencies were integrated in gob.mx platform. o Facilitated onsite and remote meetings, including weekly status, business, and technical process definition, user story and requirement definition, road mapping and planning sessions. Ensured the deliverables of the project were met, setting priorities for the team based on client needs o Facilitated the identification of impediments and helping to expedite their resolution Show less

Project Manager

• Jan 2014 - May 2015

o Implemented budget control of spending by validating the budget assigned to the Hemodialysis Service to authorize treatments. o Optimized supplier’s payment process through reports of services granted and approved resulting in payment cycle from 6 months to 1 month. o Identity validation by managing biometrics in Medical Services o Estimated tasks in the projects and prepared the integral solution testing plan and followed-up on the implementation activities within the framework of the project o Defined and documented project requirements and scope and coordinated efforts of cross-functional project teams Show less

Business Analyst

• Jan 2013 - Dec 2013

o Customized Moodle Platform to offer online courses to SSMI workers resulting in savings for different cost center. o Coordinated activities for gathering the requirements, elaborated of use cases and supplementary specifications; as well as the design of the system using UML o Led and supported design teams in achieving results on time, within budget, and consistent within the larger context of the business goal o Customized Moodle Platform to offer online courses to SSMI workers resulting in savings for different cost center. o Coordinated activities for gathering the requirements, elaborated of use cases and supplementary specifications; as well as the design of the system using UML o Led and supported design teams in achieving results on time, within budget, and consistent within the larger context of the business goal

Analista de sistemas

• Jan 2010 - Feb 2011

o Worked with client to understand their requirements of the system and with Product development team to communicate the client’s needs. Provided business case for enhancement requests. o Assisted QA and support with understanding Client needs o Worked with client to understand their requirements of the system and with Product development team to communicate the client’s needs. Provided business case for enhancement requests. o Assisted QA and support with understanding Client needs