Senior Technical Producer - Campaign Solutions

• Jul 2022 - Present

-Develop sophisticated solutions during new client implementations and projects that maximize efficiency and performance powered by automation, dynamic content, and segmentation.-Code and configure of complex templates, campaigns, and websites using HTML, CSS, JavaScript, XML, XSLT, and other technologies and aligning customer objectives with dynamic content and data streams.-Own special projects from start to completion, with little supervision or oversight, and complete implementations successfully.-Provide proactive input during discovery and requirement development for campaign services implementations and other projects.-Identify ambiguity in provided assets or instructions and demand clarity.-Accountable for resolving client issues, proposing solutions, and escalating to the appropriate person to the point of resolution.-Experience using tools Project Management and Workflow tools.-Work with multifunctional teams. Show less

Technical Producer - Production Services

• May 2021 - Present

• Leads initiatives to provide solutions-oriented guidance between client and services team• Delivers internal & external training with the ability to relay technical information to non-technical audiences.• Escalation point for team members and clients who have technical questions or need support• Collaborate with internal teams to manage requirements, development, and maintenance of technical initiatives and solutions• Develops robust documentation of processes for content creation, deployment & quality/testing functions• Owns operational aspects of project development, including reporting, risk management, capacity planning, resource management Show less

Senior Deployment Specialist - Production Services

• Oct 2018 - Present

Email content development with HTML, CSS, JAVASCRIPT.Creative editing and proof generation of Web Content.Audience/Data import and/or segmentation activities and configuration of sending/automation parameters using SQL.Deployment scheduling and validation that all client and platform approvals are appropriately confirmed.Reports/exports related to deployment execution.Quality Engineer reporting to assure understanding of logic and data.Pushes client to provide clarification of requirements.Complete Quality Assurance activities against a provided checklists .Interaction with the client to resolve concerns/questions.Incident reporting process and alerts management of all technical concerns.Campaign Services functions for technical coverage. Show less

IT Level 1 agent

• Jul 2016 - Oct 2018

Service Desk Support for McKesson. Level 2 Back Up. Service Desk Support for McKesson. Level 2 Back Up.

Graphic Designer

• Jan 2013 - May 2018