Experience

CIMB Singapore
• Singapore
• Banking
• 400 - 500 Employee
• Financial Crime Analyst

  • Jun 2022 - Present

Industrial and Commercial Bank of China
• China
• Banking
• 700 & Above Employee
• Bank Officer

  • Jun 2021 - Jun 2022


HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Universal Banking Ambassador

  • Jul 2018 - Jun 2021

  Handle day to day retail banking operations, managing & resolving customer complaints and feedbacks, delivering excellent customer experience. Adopts a needs-based approach by recommending solutions for retail banking products to meet customer’s financial needs Identifying highly potential opportunities, and referring prospective clients to our Relationship Managers for wealth planning Proactively manage risk with regards to business decisions. Constantly keeping… Show more Handle day to day retail banking operations, managing & resolving customer complaints and feedbacks, delivering excellent customer experience. Adopts a needs-based approach by recommending solutions for retail banking products to meet customer’s financial needs Identifying highly potential opportunities, and referring prospective clients to our Relationship Managers for wealth planning Proactively manage risk with regards to business decisions. Constantly keeping updated on areas of compliance while adhering to bank’s policies. Strong knowledge in onboarding and regulatory requirements e.g. performing KYC, CDD and EDD. Well versed in FATCA/CRS.

• First Impression Officer

  • Jul 2017 - Jun 2018

  Displayed the highest professionalism by upholding the branding of HSBC as a preferred global bank Managed customers’ feedbacks and converts negativities into possibilities Always updated on products, services, marketing programmes and eChannels through frequent training conducted by both internal and external vendors Ensured data entry and operational transactions were executed expeditiously, with minimal errors and in compliance with audit and statutory guidelines



Bank of China

• Banking
• 700 & Above Employee

• Customer Service Officer

  • May 2016 - Jun 2017

  Handled inbound enquires, feedback and provided information and solutions to customers. Promotes commercial financial products and services Ensured calls from customers were responded to promptly by providing accurate and timely information, providing alternatives and solutions to customers on products and services