Experience

Margaritas Mexican Restaurant

• United States
• 1 - 100 Employee

• Restaurant Manager

  • Jun 2019 - Present

  ● ● Hiring people paperwork (i-9, w-4, e-verify) ● Recruiting, training and supervising staff ● Employees Scheduling ● Job postings in websites like indeed.com, zip recruiter, etc. ● Quickbooks ● Preparing documents and sales reports in Microsoft Office, Excel, Powerpoint and Publisher ● Ordering supplies ● Restaurant opening and closing duties ● Cash handling ● Lead the team to give a good customer service at every time ● Customer Service ● ● Hiring people paperwork (i-9, w-4, e-verify) ● Recruiting, training and supervising staff ● Employees Scheduling ● Job postings in websites like indeed.com, zip recruiter, etc. ● Quickbooks ● Preparing documents and sales reports in Microsoft Office, Excel, Powerpoint and Publisher ● Ordering supplies ● Restaurant opening and closing duties ● Cash handling ● Lead the team to give a good customer service at every time ● Customer Service



Instituto De Turismo De Villavicencio

• Colombia
• Recreational Facilities
• 1 - 100 Employee

• Planning Director

  • Feb 2017 - Nov 2018

  • Formulation and monitoring of investment projects in the tourism sector of the municipality of Villavicencio • Support in the pre-contractual stages of the different processes concerning the development of tourism projects • Monitoring of the action plan, development plan and management reports of the 12 investment projects for tourism development in Villavicencio City. • Follow-up to the different technical committees to support initiatives to strengthen the tourism sector of the municipality of Villavicencio Show less

• Marketing Consultant

  • Jan 2016 - Jan 2017

  • Data base update • Planning of touristic promotion events • Projects formulation for the Tourism National Fund. • Public relations with regional and national entities to support the • Strengthening of the tourism industry in the city. ACHIEVEMENTS • Support in planning and development of Festival Llanero de Villavicencio (City Festival) • Management of plans and programs for the visibility of Villavicencio as a national and international tourist destination.



Instituto de Turismo del Meta

• Villavicencio, Meta, Colombia

• Contratista

  • Sep 2014 - Dec 2015

  Statistical reports related with different indicators of the tourism industry in Meta department. • Promote the different activities organized by the tourism observatory in all the cities of the department • Numbers measurements related with fairs and tourism events organized in the Meta department. ACHIEVEMENTS • Knowledge about the real situation of the tourism industry in Meta Department. • Promote the different projects where entrepreneurs can have access to get better competitiveness Show less



Hotel Hacienda Real

• Hospitality
• 1 - 100 Employee

• Manager

  • Sep 2013 - Sep 2014

  • Business Administration, • implementation of quality management systems for certification of the NTC 6001 • Meet the communication needs of staff • Serve the public with their information requirements • Monitoring reservations, rates, % of occupancy, distributions systems and OTA’s (Online travel agencies). ACHIEVEMENTS • Development of leadership and customer service skills. • Optimum learning in the area of hospitality, tourism and events within the city and in general. Show less



Hotel Charleston Bogota

• Reservations Sales Agent

  • Jan 2013 - Sep 2013

  • Take reservations by Global Distribution Systems • Make quotes for enterprises and people about hotel rates. ACHIEVEMENTS • Resolving guests request • Guest service • Take reservations by Global Distribution Systems • Make quotes for enterprises and people about hotel rates. ACHIEVEMENTS • Resolving guests request • Guest service



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• International College Program

  • Jan 2012 - Jul 2012

  Guest service in food and beverages in different areas of magic Kingdom Park, Cash Handling, Information and guest service. ACHIEVEMENTS • Cultural exchange • Resolving customer inquiries Guest service in food and beverages in different areas of magic Kingdom Park, Cash Handling, Information and guest service. ACHIEVEMENTS • Cultural exchange • Resolving customer inquiries