Quality Improvement Specialist

• Nov 2022 - Present

Program Manager and Systems & Website Developer

• Sep 2020 - Nov 2022

• Provides management and leadership oversight to HMHB staff and interns• Provides management and oversight of multiple programs• Application Intake Specialist and Liaison for Catholic Charities Hawaii's Rent and Utility Assistance Program (Oahu) and Maui Emergency Rental Assistance (Maui)• Processes payment, refunds, and order fulfillment for program fees, online store orders, and donations• Coordinates events and workshops• Social Media - develops social media posts for optimal community interaction• Developed and manages a brand new, modern, and user-friendly website for the organization• Collects, inputs, and analyzes data for programs and produces high-quality reports• Writes grant proposals and reports for foundations, corporations, and government agencies• Creates and manages organization and program budgets for grants and reporting purposes• Developed and manages data management systems (including patient/client forms and documentation)• Review and verify codes on patient notes and bill insurance plans Show less

Program Coordinator & Website Developer

• Apr 2018 - Sep 2020

Program Assistant

• Aug 2017 - Apr 2018

Public Health Intern

• Jan 2017 - Aug 2017

HHRF Program Coordinator

• May 2020 - May 2021

•Assists in the coordination of the City and County of Honolulu's Household Hardship Relief Fund program •Organizes and reviews applications and required documents. •Conducts initial and follow-up data scrub to ensure completion of applications •Verifies and validates application data, source documents, and points of contact •Maintains program related files and resources •Maintains timely and accurate data entry, logging, and tracking of all assignments •Performs other Intake and Administrative Duties as assigned Show less

Ordering & Scheduling Manager, Shift Supervisor

• May 2014 - Oct 2017

• Handle all cash and credit transactions on POS cash register • Manage sale complaints & inquires • Responsible for recruiting, interviewing, and training new employees • Regularly communicate with the rest of the team & attend biweekly meetings • Manage store inventory and stock • Point of contact for clients and distributors • Manage schedules of all employees on staff • Process attendance records for cash logs/payment records biweekly • Complete photography for menu updates (Aina Haina location) Show less

Guest Advisor

• Nov 2015 - Sep 2017

• Handle all cash and credit transactions on POS cash register • Describe merchandise and explain operation of merchandise to customers • Maintain knowledge of current promotions, policies regarding payment and exchanges, and security policies • Answer telephone calls and respond to inquiries • Handle all cash and credit transactions on POS cash register • Describe merchandise and explain operation of merchandise to customers • Maintain knowledge of current promotions, policies regarding payment and exchanges, and security policies • Answer telephone calls and respond to inquiries

Receptionist

• May 2016 - May 2017

• Provide disability access services to individuals on a case by case basis • Serve as a first point of contact for students, faculty, and staff calling or visiting the office • Demonstrate the ability to handle a variety of student services and administrative tasks, resolves issues with expediency, and understands the importance of confidentiality • Provide disability access services to individuals on a case by case basis • Serve as a first point of contact for students, faculty, and staff calling or visiting the office • Demonstrate the ability to handle a variety of student services and administrative tasks, resolves issues with expediency, and understands the importance of confidentiality