Vivian Chettiar

Sr. Analyst at Haptik
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Contact Information
us****@****om
(386) 825-5501
Location
Mumbai, Maharashtra, India, IN
Skills

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Credentials

  • Onboarding and Adoption Best Practices for Customer Success Management
    LinkedIn
    Jul, 2023
    - Nov, 2024
  • Engagement Evaluation Best Practices for Customer Success Management
    LinkedIn
    May, 2023
    - Nov, 2024
  • Avoiding Common Pitfalls in Customer Success Management
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Business Fundamentals for Customer Success Managers
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Customer Success Management Fundamentals
    LinkedIn
    Apr, 2023
    - Nov, 2024
  • Excel Essential Training (Office 365/Microsoft 365)
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Introduction to Web APIs
    LinkedIn
    Jul, 2022
    - Nov, 2024

Experience

  • Haptik
    • United States
    • Software Development
    • 300 - 400 Employee
    • Sr. Analyst
      • Jan 2022 - Present

      Driving insights based on data analysis and being an advocate for clients in terms of businesses and ROI. Responsible for bot automation and AI training to make the IVA more intelligent. Driving insights based on data analysis and being an advocate for clients in terms of businesses and ROI. Responsible for bot automation and AI training to make the IVA more intelligent.

  • Games24x7
    • India
    • Technology, Information and Internet
    • 700 & Above Employee
    • Sr. Process Specialist
      • Apr 2018 - Jan 2022

  • Sutherland
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Consultant
      • Oct 2016 - Apr 2018

      US Retail Process US Retail Process

  • HAPTIK INFOTECH PRIVATE LIMITED
    • India
    • 1 - 100 Employee
    • senior customer success team Representative
      • Oct 2015 - Sep 2016

Education

  • St. Francis Institute Of Technology
    Bachelor of Engineering - BE, Information Technology
    2013 - 2015

Community

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